Overview
Central Home Health Care, located in Southfield, Michigan, has been serving patients since 1985. This agency focuses on providing quality home health care, including nursing and therapy services, to help individuals recover in the comfort of their own homes. They are committed to treating patients with respect, compassion, and dignity.
Services & Support
Central Home Health Care offers a range of services, including nursing care, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide support. Their team is dedicated to ensuring that patients receive comprehensive care tailored to their individual needs. The agency emphasizes the importance of recovery in a home setting, which can lead to faster healing times for patients.
Care Approach & Staff
The staff at Central Home Health Care is frequently described as professional and knowledgeable. Many clients have expressed satisfaction with their interactions, noting that the nurses and therapists provide compassionate care. For instance, one client highlighted the positive impact of their physical therapist during recovery from surgery, indicating that the staff’s support was instrumental in their rehabilitation process.
Who They Serve
Central Home Health Care serves a diverse range of patients, including those recovering from surgeries and individuals with various health conditions. They aim to provide quality care to enhance the well-being and independence of seniors and others in need of home health services.
Service Area
The agency primarily serves the Detroit Metropolitan Area, specifically focusing on Wayne, Oakland, and Macomb counties. This broad service area allows them to reach a significant number of patients who require home health care.
Scheduling & Availability
Families have noted the flexibility of scheduling appointments with Central Home Health Care. The agency provides 24/7 on-call support from a Nursing Supervisor, ensuring that assistance is available whenever needed. After-hour visits are also offered, accommodating patients’ needs outside of regular business hours.
Insurance & Billing
Central Home Health Care accepts various insurance plans, including Medicare, Medicaid, Blue Cross/Blue Shield, and private insurances. This variety allows them to cater to a wide range of patients, helping to alleviate some of the financial concerns associated with home health care.
What Families Say
Feedback from families is mixed. While many clients have praised the quality of care and the professionalism of the staff, some have expressed dissatisfaction with specific experiences, indicating that not all interactions met their expectations. Positive reviews often highlight the effectiveness of therapists in aiding recovery, while negative comments reflect concerns about the overall company culture and service consistency.
Room for Improvement
Some clients have reported issues with the consistency of care and the professionalism of certain staff members, suggesting that there may be room for improvement in these areas. Addressing these concerns could enhance the overall patient experience and satisfaction.
Summary
Central Home Health Care in Southfield, Michigan, offers a comprehensive suite of home health services, including nursing and various therapies. While many clients appreciate the quality of care and the compassion shown by staff, there are mixed reviews regarding the consistency of service. The agency’s commitment to flexibility and accessibility, along with a broad service area, positions them as a viable option for those in need of home health care.
