Overview
Amber Home Health Care, located in Southfield, Michigan, provides a variety of home health services including physical therapy, occupational therapy, and nursing care. Their mission emphasizes promoting the physical and emotional well-being of patients while respecting their dignity and rights. The agency is CMS-certified and aims to deliver high-quality care to homebound individuals.
Services & Support
Amber Home Health Care offers a comprehensive range of services designed to address various health needs. Their offerings include skilled nursing care, physical therapy for orthopedic and neurological conditions, occupational therapy for activities of daily living, and speech therapy for communication and swallowing difficulties. Additionally, the agency provides social services to assist clients with community resources and long-term management strategies.
Care Approach & Staff
The team at Amber Home Health Care is described as professional, compassionate, and dedicated to patient care. Many families have highlighted the positive experiences with their home health aides, particularly noting the kindness and attentiveness of staff members. For instance, one aide has been praised for making clients feel safe and comfortable during personal care tasks. The therapists are also recognized for their expertise and ability to motivate clients during rehabilitation.
Who They Serve
Amber Home Health Care serves a diverse clientele, including elderly individuals and those recovering from surgery. Families have shared experiences about the support provided to their loved ones, particularly in enhancing mobility and managing daily activities.
What Families Say
Feedback from families is mixed. Many express satisfaction with the care provided by home health aides and therapists, often mentioning the positive impact on their loved ones’ quality of life. For example, clients have noted how aides help with personal care tasks like bathing, making them feel more secure and respected. However, some families have raised concerns about communication issues and the responsiveness of the company, particularly regarding coordination of care and follow-up on complaints.
Room for Improvement
Several reviews indicate that there are areas where Amber Home Health Care could enhance its services. Some families reported difficulties in communication with the agency, including issues with receiving timely updates and responses to their concerns. Additionally, there were mentions of inconsistent experiences with certain therapists, which led to frustration among clients and their families.
Summary
Amber Home Health Care provides a range of essential services aimed at supporting the health and independence of their clients in Southfield, Michigan. While many families appreciate the compassionate care from aides and therapists, there are notable concerns regarding communication and service consistency that the agency may need to address to improve overall client satisfaction.
