Overview
Diamond Home Health Care, located in Plymouth, Michigan, is a home health care provider that has been offering skilled nursing and therapy services since 2004. They specialize in outpatient therapy, including physical, occupational, and speech therapy, and also provide private duty home care services such as personal care and companionship. The company emphasizes that all team members are licensed professionals who are fully insured and bonded.
Services & Support
Diamond Home Health Care offers a range of services designed to support independent living and assisted living residents. Their offerings include skilled nursing care, outpatient therapy, and personal support services. The facility also features a therapy gym aimed at promoting healthy aging.
Care Approach & Staff
The staff at Diamond Home Health Care is described as a team of caring professionals. However, reviews indicate a mix of experiences regarding staff performance and professionalism. While some clients have praised the patience and knowledge of their therapists, others have raised concerns about the hiring of inexperienced staff and unprofessional behavior.
Who They Serve
The services provided by Diamond Home Health Care are aimed at individuals in need of home health care, including seniors, those requiring dementia care, and patients in need of therapy at home.
Room for Improvement
Several reviews express dissatisfaction with the company’s customer service and professionalism. Issues cited include delays in service setup, lack of adequate care during visits, and concerns about staff behavior. These comments suggest a need for the company to enhance its training and oversight of staff to ensure a higher standard of care.
What Families Say
Feedback from families has been mixed. Some clients reported positive experiences, highlighting the caring nature of some staff members and the effectiveness of therapy services. Conversely, other reviews indicate significant frustrations, including unprofessional conduct and inadequate service delivery, which led to a loss of trust in the company.
Summary
Diamond Home Health Care in Plymouth, Michigan, provides a variety of home health care services with a focus on skilled nursing and therapy. While there are positive remarks regarding the care provided by some staff members, there are also notable concerns regarding professionalism and service quality. Families considering this provider may want to weigh both the positive and negative feedback from past clients.
