Overview
Novi Lakes Health Campus, located in Novi, Michigan, offers a variety of senior care services including assisted living and skilled nursing. The facility aims to provide a supportive environment for residents with varying needs, from those seeking independence to individuals requiring more comprehensive care. Situated conveniently near shopping and medical facilities, it seeks to merge the charm of small-town living with the amenities of a larger city.
Services & Support
Novi Lakes Health Campus provides a range of services tailored to meet the needs of seniors. Assisted living options include assistance with daily activities and access to licensed nursing staff available around the clock. For those requiring rehabilitation, the facility offers physical, occupational, and speech therapy. Additionally, they partner with Synchrony Health Services for pharmacy and lab services to ensure comprehensive care.
Care Approach & Staff
The facility emphasizes a compassionate and personalized approach to care. Many reviews highlight the dedication of the nursing staff, who strive to create a warm and inviting atmosphere. However, some family members have expressed concerns regarding understaffing, which has led to instances of neglect. While some staff members are praised for their professionalism and care, others have been described as overworked, impacting the overall quality of service.
Who They Serve
Novi Lakes Health Campus serves a diverse group of seniors, including those in need of assisted living, skilled nursing, and rehabilitation services. While the facility is equipped to support residents with varying levels of independence, families have noted that those requiring extensive assistance may not receive the level of care necessary for their well-being.
Levels of Care
The facility offers both assisted living and skilled nursing care. Assisted living provides support for daily activities, while skilled nursing is focused on rehabilitation and recovery for those who have undergone medical procedures or need ongoing care. However, experiences shared by families indicate variability in the quality of care received, particularly for residents with complex medical needs.
Dining & Activities
Reviews indicate that the dining experience at Novi Lakes Health Campus is generally well-received, with some noting enjoyable meals and good service. The activities offered aim to promote resident engagement and well-being, contributing to a more vibrant community atmosphere.
What Families Say
Feedback from families is mixed. Some have praised the facility for its supportive staff and positive experiences during rehabilitation, while others have raised serious concerns about neglect and inadequate care. Instances of residents being left in soiled briefs for extended periods and issues with hygiene have been reported, highlighting areas where improvement is needed.
Room for Improvement
Several reviews point to significant concerns regarding understaffing and the quality of care, particularly for residents who are dependent on staff for their daily needs. Families have expressed that management should address these issues to enhance the overall care environment.
Summary
Novi Lakes Health Campus offers a range of senior care options in a convenient location, with a focus on assisted living and skilled nursing services. While the facility has received praise for its compassionate staff and engaging activities, concerns about understaffing and care quality have been noted. Families considering this facility should weigh both the positive experiences and the critical feedback to make an informed decision.
