Overview
St. Croix Hospice, located in Livonia, Michigan, offers hospice care tailored to the individual needs of patients and their families. Their focus is on enhancing the quality of life for those facing end-of-life challenges, ensuring that care is delivered with dignity, respect, and compassion. St. Croix Hospice provides in-home care and support across Michigan, as well as in several other states, emphasizing a commitment to accessibility and inclusivity.
Services & Support
St. Croix Hospice provides a range of services designed to support patients and their families through the end-of-life journey. This includes in-home hospice care available at all hours, including nights, weekends, and holidays. The organization also offers family support services, which encompass advanced care planning, respite care, and bereavement support. Their specialized programs, such as the North Star Dementia Program™ and the Voyage Vigil Program®, are designed to meet the unique needs of patients with dementia and those nearing the end of life.
Care Approach & Staff
The care approach at St. Croix Hospice is centered around the patient, with a local team dedicated to providing expert physical, emotional, and spiritual support. Reviews indicate that while some families have experienced challenges with management, others have praised the nursing staff for their thoroughness and compassion. For instance, some families have noted the effectiveness of the registered nurses and aides in ensuring comfort and dignity for their loved ones.
Who They Serve
St. Croix Hospice serves patients who are in need of end-of-life care, including those residing in private homes, nursing homes, and assisted living facilities. Their commitment extends to patients who may not typically seek hospice services, ensuring that no one is turned away due to an inability to pay for care.
What Families Say
Feedback from families is mixed, with some expressing deep appreciation for the care provided, particularly highlighting the responsiveness of certain staff members. For example, one family shared a positive experience with a regional director who took proactive steps to facilitate care during a critical time. However, there are also concerns regarding management and the responsiveness of some staff members, indicating that experiences can vary significantly.
Room for Improvement
Several reviews point to issues with management and communication, suggesting that some families have faced challenges in reaching out for support. There are mentions of unresponsive staff during critical moments, which can add to the stress of families during difficult times. Addressing these areas may enhance the overall experience for families seeking care.
Summary
St. Croix Hospice provides essential hospice services in Livonia, Michigan, focusing on delivering compassionate care tailored to the needs of patients and their families. While many families have reported positive experiences with the nursing staff and the support provided, there are notable concerns regarding management responsiveness that could be improved. As families navigate end-of-life decisions, the comprehensive services offered by St. Croix Hospice aim to provide comfort and dignity during a challenging time.
