Overview
Medilodge of Lansing, located in Lansing, Michigan, is a facility that provides various levels of care including rehabilitation and memory care. While some families have reported positive experiences regarding the quality of care their loved ones received, others have raised significant concerns about the management and overall conditions within the facility.
Care Approach & Staff
The care team at Medilodge of Lansing has received mixed feedback. Some families noted that certain staff members demonstrated kindness and attentiveness towards residents. However, multiple reviews highlighted issues with management and staff behavior, describing them as unprofessional and dismissive. There are concerns about the facility being understaffed, which may impact the level of care provided, particularly for residents with complex health needs.
Living Options & Amenities
The facility offers various living options and amenities, including rehabilitation services. However, several reviews indicated that the building itself is in poor condition, with reports of cleanliness issues and maintenance problems. Families expressed frustration over the lack of proper sanitization in common areas and the overall state of the facility.
What Families Say
Family feedback is notably polarized. Some families have praised the care their loved ones received, emphasizing the dedication of individual staff members. Conversely, numerous reviews reflect a deep dissatisfaction with the management and operational aspects of the facility. Concerns were raised about the treatment of residents, particularly those with dementia, and the perceived lack of empathy from staff when addressing family inquiries.
Room for Improvement
There are clear areas for improvement at Medilodge of Lansing. Families have pointed out the need for better management training and staff communication skills. Additionally, addressing the cleanliness and maintenance of the facility is crucial, as well as ensuring adequate staffing levels to meet the needs of residents.
Summary
In summary, while Medilodge of Lansing has some commendable aspects, particularly in individual care provided by certain staff members, significant concerns regarding management, facility conditions, and staff behavior have been raised. Families considering this facility should weigh these factors carefully in their decision-making process.
