Overview
Compassus, located in Lansing, Michigan, provides compassionate hospice care tailored to the individual needs of patients and their families. The organization emphasizes comfort, safety, and quality of life, ensuring that care is centered around the values and preferences of those they serve. Their physical office is open Monday through Friday, providing 24/7 hospice care support.
Services & Support
Compassus offers a range of services including hospice, palliative, and comfort care. Their approach is to listen to patients and families to better understand their unique needs, which allows for personalized care. Families have noted that the staff is dedicated to making the end-of-life journey as comfortable as possible, adapting care to fit individual circumstances.
Care Approach & Staff
The staff at Compassus is described as compassionate and dedicated. Many families have praised the care provided by the nurses and nurse practitioners, highlighting their ability to connect with patients on a personal level. One family member shared their gratitude for a nurse who went above and beyond, demonstrating both intelligence and empathy in her care.
Who They Serve
Compassus primarily serves patients in need of hospice care, including those in memory care units. They strive to honor the wishes of patients and their families, ensuring that care is respectful and empathetic.
Room for Improvement
While many families have had positive experiences with Compassus, there have been some concerns raised regarding the responsiveness of spiritual care services. A family noted that during a critical time, they felt there was a lack of focus on spiritual support, which left a negative impression. Additionally, there were specific concerns about medication management that led to distress during a family gathering.
Summary
Compassus in Lansing, Michigan, is committed to providing personalized hospice care that prioritizes the comfort and dignity of patients. With a focus on listening to patient needs and adapting care accordingly, the organization has garnered appreciation from many families. However, some areas for improvement have been identified, particularly in the responsiveness of spiritual care and medication management, indicating a need for ongoing attention to these aspects of service.
