Overview
Medilodge of Westwood, located in Kalamazoo, Michigan, is a provider of long-term skilled nursing care and short-term rehabilitation solutions. The facility offers various health care services aimed at enhancing the comfort and care of its residents. However, reviews from families indicate significant concerns regarding the quality of care and the overall environment of the facility.
Services & Support
Medilodge of Westwood provides a range of services, including skilled nursing and rehabilitation. While some residents have noted positive experiences with the therapy team and meals, many families have expressed dissatisfaction with the overall management and organization of care. Concerns about medication management and the availability of staff to assist residents have been frequently mentioned.
Care Approach & Staff
The staff at Medilodge of Westwood has received mixed reviews. While some families appreciate the kindness of certain aides and nurses, others report issues with staff communication and professionalism. There are accounts of high staff turnover, leading to inconsistent care and a lack of familiarity with residents’ needs. Families have voiced concerns about the adequacy of staff-to-patient ratios, which may impact the quality of care provided.
Who They Serve
Medilodge of Westwood serves individuals requiring long-term care and those in need of rehabilitation services. The facility has been noted for its ability to accommodate residents with varying levels of care needs, although families have reported that the quality of care can vary significantly.
Living Options & Amenities
The facility has been described as lacking in cleanliness and maintenance. Reviews indicate that rooms may not be properly sanitized and that some amenities, such as call buttons and bed safety features, are not adequately provided. Families have expressed concerns about the overall condition of the facility, including broken fixtures and unkempt living spaces.
Dining & Activities
While some residents have enjoyed the meals provided, others have criticized the quality and nutritional value of the food. Reports of cold meals lacking fresh ingredients have been common. Additionally, the availability of activities and engagement for residents has been questioned, with families noting a lack of proactive support in this area.
Room for Improvement
Numerous reviews highlight a pressing need for improvement in several areas, including cleanliness, staff communication, and overall management of the facility. Families have reported experiences of neglect and inadequate attention to residents’ needs, leading to a general sense of dissatisfaction with the care provided.
Summary
Medilodge of Westwood has garnered a mixed reputation among families seeking care for their loved ones. While some individuals have had positive experiences with specific staff members and rehabilitation services, the facility faces significant challenges, including issues with cleanliness, staff turnover, and communication. Families are encouraged to thoroughly research and consider all options when seeking care for their loved ones.
