Overview
Medilodge of Kalamazoo, located in Kalamazoo, Michigan, is a provider of long-term skilled nursing care and short-term rehabilitation solutions. The facility offers 24-hour licensed nursing care, focusing on creating a comfortable and supportive environment for its residents. Medilodge aims to restore health, improve daily functioning, increase independence, and ensure the utmost comfort for its residents.
Services & Support
The facility provides a full continuum of services, including skilled nursing and rehabilitation. Residents can benefit from physical therapy aimed at enhancing their strength and mobility. Feedback from families indicates that the physical therapy services are effective, helping residents regain their abilities and improve their overall well-being.
Care Approach & Staff
Many reviews highlight the caring and supportive nature of the staff at Medilodge of Kalamazoo. Residents and their families describe the employees as friendly and helpful, contributing to a positive atmosphere. However, some feedback points to issues with staffing levels, leading to concerns about response times when assistance is needed.
Who They Serve
Medilodge of Kalamazoo serves individuals requiring skilled nursing care and those seeking rehabilitation services. This includes residents recovering from surgeries or injuries, as well as those needing long-term support.
Living Options & Amenities
The facility is noted for its clean environment and comfortable accommodations. Families express satisfaction with the living conditions, mentioning that residents feel safe and well-cared for. However, there are concerns regarding the quality of meals provided, with some residents finding the food unappealing.
What Families Say
Reviews from families reflect a mix of experiences. While many appreciate the caring staff and positive interactions, some express serious concerns regarding communication and care, particularly in critical situations. Instances of delayed responses to call buttons and lack of timely updates about residents’ conditions have been noted. Overall, while there are positive interactions reported, there are also significant areas that families feel need improvement.
Room for Improvement
Several reviews indicate that Medilodge of Kalamazoo could enhance its services by addressing staffing issues and improving communication with families. Concerns about meal quality and responsiveness to care requests have also been raised, suggesting that these areas require attention to better meet the needs of residents and their families.
Summary
In summary, Medilodge of Kalamazoo offers a range of skilled nursing and rehabilitation services within a supportive environment. While many residents and families appreciate the staff’s dedication and the effectiveness of physical therapy, there are notable areas for improvement, particularly regarding staffing levels and communication. Families considering this facility should weigh both the positive experiences and the concerns expressed by others.
