Overview
Optalis Health & Rehabilitation at Leonard, located in Grand Rapids, Michigan, is a skilled nursing and rehabilitation center focused on providing exceptional care and support to its residents. The facility offers a warm and welcoming environment, with a commitment to quality care and a variety of rehabilitation services.
Services & Support
Optalis Health & Rehabilitation at Leonard provides a comprehensive range of services, including physical, occupational, and speech therapy, as well as long-term care and respite care options. The facility is designed to support individuals recovering from injury, surgery, or illness, with a team of highly trained staff dedicated to meeting the needs of residents.
Care Approach & Staff
The care approach at Optalis emphasizes teamwork and personalized treatment plans. While some reviews highlight the dedication of certain staff members, others express concerns about the overall responsiveness and teamwork within the facility. Reports of neglect and inadequate staffing have been noted, impacting the quality of care received by residents.
Who They Serve
Optalis Health & Rehabilitation at Leonard serves individuals requiring skilled nursing care, rehabilitation, and long-term support. This includes those recovering from medical procedures, as well as residents needing ongoing assistance with daily activities.
Levels of Care
The facility offers various levels of care, including skilled nursing, long-term care, and rehabilitation services. This allows residents to receive the appropriate level of support based on their individual health needs.
Dining & Activities
Dining options at Optalis include chef-prepared meals; however, some reviews mention dissatisfaction with the quality of food. The facility provides activities aimed at engaging residents and promoting social interaction, which can be beneficial for overall well-being.
What Families Say
Family feedback on Optalis Health & Rehabilitation at Leonard is mixed. While some praise the kindness and support of the staff and the effectiveness of therapy, others report serious concerns regarding neglect, medication management, and overall quality of care. This divergence in experiences suggests that while some residents find the care satisfactory, others have faced significant challenges.
Room for Improvement
Several reviews indicate a need for improvement in staffing levels and responsiveness to resident needs. Concerns about neglect and delays in care, such as medication administration, have been raised, highlighting areas where the facility may need to enhance its operations.
Summary
Optalis Health & Rehabilitation at Leonard offers a range of services aimed at supporting individuals in need of skilled nursing and rehabilitation. While the facility has strengths in its therapy programs and some compassionate staff, there are notable concerns regarding neglect and care responsiveness. Families considering this facility should weigh the mixed reviews and assess whether it aligns with their loved one’s needs.
