Overview
Optalis Health & Rehabilitation at Kent-Crossing, located in Grand Rapids, Michigan, offers individualized post-hospital skilled nursing care in a comfortable environment. The facility emphasizes a commitment to quality care, focusing on the needs, interests, and abilities of its residents. With a dedicated clinical and therapy team, Optalis aims to ensure a smooth and safe transition throughout the recovery process.
Services & Support
Optalis Health & Rehabilitation provides a range of services, including skilled nursing, rehabilitation, and respite care. The facility offers both inpatient and outpatient rehabilitation services, featuring physical, occupational, and speech therapy. These services are designed to assist individuals in recovering from surgery, injury, or illness, with personalized treatment plans aimed at improving mobility and overall function.
Care Approach & Staff
The staff at Optalis is noted for their caring and supportive approach to resident care. Many reviews highlight the dedication of aides, nurses, and the therapy team, with residents expressing appreciation for the assistance they receive during their recovery journeys. The leadership and management teams are also recognized for fostering a friendly and helpful environment, although there are mixed reviews regarding staff responsiveness and attentiveness.
Who They Serve
Optalis Health & Rehabilitation primarily serves individuals recovering from hospital stays who require skilled nursing care. This includes residents needing ongoing medical attention as well as those seeking rehabilitation services to regain independence after surgeries or injuries.
Dining & Activities
The facility offers chef-prepared meals and a variety of activities to engage residents. Many reviews commend the activities team for their efforts in providing enjoyable experiences for residents, contributing to a positive living environment.
What Families Say
Feedback from families and residents at Optalis Health & Rehabilitation is varied. Many express gratitude for the care received, mentioning specific staff members who have made a positive impact. However, there are significant concerns raised about the level of care and staff responsiveness, with some families feeling the need to advocate for their loved ones to ensure proper attention is given.
Room for Improvement
While many residents appreciate the support from staff, there are notable concerns regarding the overall quality of care. Some reviews indicate issues with staff responsiveness and attentiveness, leading to frustrating experiences for residents and their families. These concerns highlight the need for continuous staff training and improved management practices to enhance resident care.
Summary
Optalis Health & Rehabilitation at Kent-Crossing provides a range of skilled nursing and rehabilitation services in Grand Rapids, Michigan. While the facility is praised for its dedicated staff and supportive environment, there are important concerns regarding care quality and staff responsiveness that families should consider when evaluating options for their loved ones.
