Overview
Intersect Healthcare of Forest Hills, located in Grand Rapids, Michigan, is a 58-bed facility that offers sub-acute rehabilitation services, 24-hour skilled nursing care, and clinically complex care. The facility aims to assist residents in achieving the highest level of independence through individualized care plans.
Services & Support
The facility provides both short-term and long-term care, focusing on rehabilitation and skilled nursing services. Patients are supported by a dedicated staff, including specialized nurses and therapists, to facilitate a healthy recovery and assist residents in returning to their prior level of function safely and independently.
Care Approach & Staff
Intersect Healthcare emphasizes compassionate care, aiming to put the health and wellness of residents first. However, feedback from families indicates mixed experiences regarding staff professionalism and responsiveness. While some reviews commend the attentiveness and detail-oriented nature of the care team, others express dissatisfaction with the cleanliness of the facility and the overall quality of care.
Who They Serve
The facility caters to individuals requiring skilled nursing care, rehabilitation, and support in their recovery journey. It serves a diverse range of patients, including those with clinically complex needs.
Living Options & Amenities
All rooms at Intersect Healthcare are private, which can provide residents with a sense of personal space and comfort during their stay. The facility aims to create a vibrant community atmosphere, although experiences regarding cleanliness and maintenance have been noted in reviews.
Dining & Activities
Residents are provided with activities designed to keep them engaged, but some reviews have criticized the quality of food served. The activities team is noted for keeping residents busy, contributing to a more active and stimulating environment.
What Families Say
Feedback from families is varied. Positive comments highlight the quality of care and cleanliness of the facility, while negative experiences include concerns about responsiveness and care quality. Some families have reported difficulties in communication regarding financial matters and care coordination.
Room for Improvement
Several reviews indicate areas for improvement, particularly in staff responsiveness and the quality of care provided. Families have expressed frustration over communication issues and the cleanliness of the facility.
Summary
Intersect Healthcare of Forest Hills provides a range of services aimed at supporting residents during recovery and rehabilitation. While many families appreciate the compassionate care and dedicated staff, there are notable concerns regarding communication and the overall quality of care. Families considering this facility may want to weigh these factors carefully.
