Overview
Visiting Angels, located in Grand Rapids, Michigan, is part of a nationwide network dedicated to providing essential home care services. They specialize in personal home care, including dementia care, respite care, and companion care, allowing seniors to maintain their independence while receiving the support they need.
Services & Support
Visiting Angels offers a comprehensive range of services tailored to meet the unique needs of elderly clients. Their offerings include in-home care, companionship, assistance with daily activities, and specialized care for conditions such as dementia. The agency prides itself on creating customized care plans that ensure the well-being of their clients in the comfort of their own homes.
Care Approach & Staff
The caregivers at Visiting Angels are frequently described as compassionate and dedicated, treating clients like family members. Many reviews highlight the team’s commitment to providing high-quality care, with staff members noted for their experience and attentiveness. The administrative team is also recognized for their effective communication and organizational skills, ensuring that families are kept informed about their loved ones’ care.
Who They Serve
Visiting Angels serves seniors and individuals with disabilities in the Grand Rapids area and communities in Kent County. Their focus is on helping clients live independently while receiving the necessary support to maintain their health and well-being.
Scheduling & Availability
Families have reported positive experiences with the scheduling flexibility at Visiting Angels. The agency is noted for its responsiveness to changing needs, allowing for adjustments in care plans as required. This adaptability has been appreciated by families navigating the challenges of caregiving.
What Families Say
Families express high satisfaction with the care provided by Visiting Angels. Many reviewers commend the agency for its compassionate approach, effective communication, and the strong relationships formed between caregivers and clients. One family noted that the caregivers not only provided assistance but also companionship, which significantly enhanced their loved one’s quality of life. However, there are isolated mentions of concerns regarding specific incidents that were not addressed satisfactorily.
Room for Improvement
While many families report positive experiences, there are a few instances where clients expressed dissatisfaction with communication regarding specific care situations. Addressing these concerns may enhance the overall experience for clients and their families.
Summary
Visiting Angels in Grand Rapids, Michigan, is a trusted provider of home care services for seniors and individuals with disabilities. Their compassionate caregivers and effective communication practices contribute to a supportive environment for clients and families alike. With a focus on personalized care and flexibility, Visiting Angels is well-regarded in the community, making it a viable option for families seeking in-home support.
