Overview
Elders’ Helpers, located in Grand Rapids, Michigan, provides in-home care services aimed at helping older adults live independently and confidently. The agency focuses on delivering personalized support tailored to each client’s unique needs, ensuring they can maintain their quality of life in a familiar environment.
Services & Support
Elders’ Helpers offers a range of services designed to assist older adults with daily living tasks. Caregivers provide support with housekeeping, meal preparation, laundry, and personal care activities such as bathing and grooming. Additionally, licensed nurses are available to manage medication, perform health evaluations, and monitor vital signs, ensuring that clients receive comprehensive care. The agency also features a personal emergency response system (PERS) that promotes safety and peace of mind for clients at home and on the go.
Care Approach & Staff
The staff at Elders’ Helpers is frequently described as friendly, caring, and professional. Caregivers are trained to foster connections with clients, offering not only assistance with daily tasks but also companionship and emotional support. Many families have praised the dedication of the caregivers and nurses, noting their commitment to providing compassionate care. However, some reviews indicate that there may be occasional issues with communication between the office staff and caregivers.
Who They Serve
Elders’ Helpers primarily serves older adults who require assistance with daily living activities. The agency aims to support clients in maintaining their independence while ensuring they receive the necessary care and companionship. Families seeking reliable home health care for their loved ones may find Elders’ Helpers to be a suitable option.
What Families Say
Families have shared a range of experiences with Elders’ Helpers. Many commend the caregivers for their compassion and professionalism, highlighting how they have positively impacted their loved ones’ lives. Some clients have noted improvements in medication compliance and overall well-being due to the agency’s support. However, there have been reports of disorganization within the office staff, leading to communication breakdowns regarding caregiver schedules. While some reviews indicate positive interactions, others raise concerns about incidents involving caregiver conduct and cleanliness.
Room for Improvement
While many families have had positive experiences with Elders’ Helpers, there are areas that could benefit from improvement. Specifically, some clients reported issues with the office staff’s communication and organization, which led to misunderstandings regarding caregiver schedules. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Elders’ Helpers in Grand Rapids, Michigan, offers a comprehensive range of in-home care services for older adults, focusing on personalized support and companionship. While many families appreciate the dedication and professionalism of the caregivers, there are some concerns regarding office communication and organization. Overall, Elders’ Helpers aims to provide a nurturing environment that allows clients to maintain their independence and quality of life at home.
