Overview
FirstLight Home Care of Greater Genesee County, located in Flint, Michigan, is a reputable home care provider dedicated to delivering compassionate and reliable care to adults in need of assistance. The organization focuses on supporting seniors, veterans, and individuals recovering from illness or surgery, ensuring they can remain in the comfort of their own homes while receiving the necessary support.
Services & Support
FirstLight offers a range of in-home caregiving services tailored to meet individual needs. Their caregivers provide companionship and assistance with daily tasks, including laundry, transportation, medication reminders, and personal hygiene. This comprehensive support aims to enhance the quality of life for clients, allowing them to enjoy their daily activities with dignity and comfort.
Care Approach & Staff
The team at FirstLight is noted for their commitment to communication and personalized care. Families have expressed appreciation for the staff’s empathy and willingness to work closely with clients to develop tailored care plans. The owners are actively involved in daily operations, which contributes to a high level of service and responsiveness. Many families highlight the compassionate nature of the caregivers, who are described as dedicated and caring.
Who They Serve
FirstLight Home Care serves a diverse clientele, including seniors, new mothers, individuals recovering from surgery, and adults living with dementia. Their services are designed for anyone aged 18 and older who requires assistance in their daily lives, ensuring that all clients receive the support they need.
Service Area
In addition to Flint, FirstLight Home Care of Greater Genesee County provides services to surrounding communities, including Grand Blanc, Lapeer, Fenton, and Holly. This broad service area allows them to cater to a wide range of families in need of home care support.
What Families Say
Families have shared positive experiences with FirstLight, often noting the high level of care and compassion provided by the staff. One family emphasized the flexibility of the service in accommodating changing schedules, while another highlighted the immediate response and thorough follow-up from the team. However, there are concerns regarding communication, as one family reported difficulties in reaching a staff member after an initial consultation.
Room for Improvement
While many families praise the responsiveness and care provided by FirstLight, there have been instances where communication could be improved. Some families expressed frustration over unreturned calls and lack of follow-up after initial meetings, indicating a need for more consistent communication practices.
Summary
FirstLight Home Care of Greater Genesee County is a trusted provider of in-home care services in Flint, Michigan, known for their compassionate approach and commitment to quality care. While the majority of families report positive experiences, there are areas for improvement in communication. Overall, FirstLight is recognized for their dedication to enhancing the lives of those they serve.
