Overview
Right at Home, located in East Lansing, Michigan, provides trusted in-home care for seniors and adults with disabilities. The agency focuses on creating custom care plans tailored to each client’s unique needs, ensuring that loved ones can live independently at home.
Services & Support
Right at Home offers a range of services, including companionship, hygiene support, respite care, and physical assistance. Their caregivers are dedicated to making daily life easier for clients, providing personal care, light housekeeping, and even engaging activities like card games and puzzles. The company emphasizes its commitment to family values, stating that they care deeply about the needs of their clients and their families.
Care Approach & Staff
The staff at Right at Home is described as reliable and caring. Many reviews highlight the positive experiences clients have had with the caregivers, who are noted for their compassion and dedication. The office staff is responsible for setting up care plans and assisting with insurance, including Veterans insurance, which is an important aspect of their service.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities, focusing on those who require assistance to maintain independence at home. Their services are designed to cater to the unique needs of each individual, ensuring personalized care.
Service Area
The agency operates in East Lansing, Michigan, providing 24/7 service, including during holidays, weekends, evenings, and overnight.
Scheduling & Availability
Right at Home is available around the clock, ensuring that clients receive the support they need at any time of day or night.
Insurance & Billing
While many families appreciate the assistance provided by the staff in navigating insurance plans, there have been reports of challenges with the insurance process and interactions with office staff. Some clients have expressed dissatisfaction with their experiences related to billing and insurance support.
What Families Say
Families generally commend the staff for their caring nature and reliability. Positive reviews highlight the good working relationships between caregivers and clients, as well as the effective communication from the owner and management. However, there are some concerns regarding the handling of insurance matters, which have affected a few clients’ experiences.
Room for Improvement
Some families noted challenges with the insurance representative and receptionist, indicating that improvements could be made in these areas to enhance overall client satisfaction.
Summary
Right at Home in East Lansing, Michigan, offers a comprehensive range of in-home care services for seniors and adults with disabilities. While the caregivers are frequently praised for their compassion and dedication, some families have reported difficulties with insurance-related issues. Overall, the agency strives to provide personalized care to improve the quality of life for clients and their families.
