Overview
Tender Care Home Health Care LLC, located in Durand, Michigan, is a locally owned and operated provider of in-home health care services. Established in 1999, the company focuses on allowing clients to maintain their independence while receiving the necessary support in the comfort of their own homes. They offer non-medical care on both short-term and long-term bases, catering to the needs of seniors and individuals with disabilities.
Services & Support
Tender Care Home Health Care provides a range of non-medical services designed to assist clients in their daily activities and promote their well-being. They are affiliated with The Valley Area Agency on Aging and the Tri-County Office on Aging, which allows them to offer services to at-risk, low-income seniors who wish to remain in their homes. The company emphasizes high-quality care and takes pride in its commitment to client satisfaction.
Care Approach & Staff
The caregivers at Tender Care are frequently described as compassionate and patient, with many families noting the positive impact they have on their loved ones. The owner is reported to maintain constant communication with families to ensure that care needs are being met effectively. However, there have been concerns raised regarding staff training and professionalism, with some reviews indicating that not all employees are adequately prepared for specific tasks, such as hoyer transfers.
Who They Serve
Tender Care Home Health Care primarily serves seniors and individuals with disabilities who may require assistance with daily living activities. Their services are tailored to meet the needs of clients who prefer to stay in their homes rather than move to assisted living facilities or nursing homes.
Service Area
The company provides in-home healthcare services across Shiawassee, Genesee, and Clinton Counties, as well as the surrounding areas, ensuring that a broad range of clients can access their support.
What Families Say
Feedback from families is mixed. While some families express deep appreciation for the compassionate care provided, noting that caregivers have made significant positive differences in their loved ones’ lives, others have raised concerns about management practices and staff training. Specific instances of unprofessional behavior and inadequate staffing have been reported, leading to a lack of trust for some families.
Room for Improvement
Several reviews indicate a need for improvement in staff training and management accountability. Some families have expressed dissatisfaction with the organization and communication within the company, suggesting that better oversight and support for caregivers could enhance service quality.
Summary
Tender Care Home Health Care LLC offers a range of in-home care services aimed at supporting seniors and individuals with disabilities in Durand, Michigan. While many families commend the compassion and dedication of the caregivers, there are notable concerns regarding staff training and management practices that potential clients may want to consider. The company has a long-standing history and a commitment to serving the community, but feedback indicates that there is room for improvement in certain operational areas.