Overview
Intersect Healthcare of Woodward, located in Detroit, Michigan, is a skilled nursing and rehabilitation facility that offers both short-term and long-term care. The center is situated on Woodward Avenue, close to various amenities and just minutes away from Downtown Detroit. With a focus on providing therapy and nursing care, the facility aims to create a warm and inviting atmosphere for its residents.
Services & Support
The facility provides a range of services, including skilled nursing, physical therapy, assisted living, memory care, and hospice care. Intersect Healthcare emphasizes individualized care plans, designed to help residents reach their highest level of independence. The center is equipped to cater to both rehabilitation needs and long-term care requirements.
Care Approach & Staff
Intersect Healthcare of Woodward employs a dedicated and professional staff committed to the health and wellness of its residents. While some reviews highlight the friendliness and helpfulness of certain employees, others express concerns about miscommunication and responsiveness, particularly regarding patient care and administrative support.
Living Options & Amenities
The facility has undergone renovations, resulting in a more modern and appealing environment. Residents stay in semi-private rooms designed for privacy, and the overall cleanliness of the facility has been noted positively in some reviews. However, there have been reports of maintenance issues, including problems with pest control and cleanliness in shared spaces.
Dining & Activities
Dining options at the facility have received mixed feedback, with some residents expressing dissatisfaction with the food quality and menu variety. Activities are provided, and there are indications that the activities staff engages with residents through various programs, although specific details on activities were not extensively covered in the reviews.
What Families Say
Feedback from families varies significantly. While some appreciate the renovations and the care provided, others have raised serious concerns regarding cleanliness, staff communication, and overall management. Instances of miscommunication, delays in care, and issues with the facility’s response to residents’ needs have been highlighted by multiple reviewers, leading to a call for improvement in these areas.
Room for Improvement
Several reviews indicate a need for improvement in communication and responsiveness from staff and management. Concerns about cleanliness, maintenance issues, and the quality of dining services were also noted, suggesting that there are areas where the facility could enhance its service delivery to better meet the needs of residents and their families.
Summary
Intersect Healthcare of Woodward offers a range of skilled nursing and rehabilitation services in a renovated facility. While there are positive aspects regarding the staff and living conditions, there are also significant concerns raised by families about communication, cleanliness, and overall management. Prospective residents and their families may want to consider these factors when evaluating care options at this facility.
