Overview
Heritage Manor, located in Detroit, Michigan, is a nursing home that has received a range of feedback from families regarding the quality of care provided. While some families report positive experiences, others have raised serious concerns about the conditions and treatment of residents.
Services & Support
Heritage Manor offers various services, including hospice care, rehabilitation, and physical therapy. However, reviews indicate that the effectiveness and execution of these services may vary significantly. Some families have noted a lack of attention to patients’ needs, particularly in relation to physical therapy and overall care.
Care Approach & Staff
The quality of staff interactions has been a major point of contention. Many reviews describe staff as unprofessional and lacking compassion. Instances of delayed responses to patient needs have been highlighted, with some families reporting that their loved ones waited for extended periods for assistance. Additionally, concerns about the overall demeanor of the staff have been raised, with descriptions of rudeness and a lack of accountability.
Who They Serve
Heritage Manor serves individuals requiring nursing home care, including those in need of hospice services and rehabilitation. However, families express concern that the facility may not adequately meet the needs of its residents, particularly vulnerable individuals.
Living Options & Amenities
Reviews indicate that the living conditions at Heritage Manor are less than satisfactory, with reports of dirty rooms, malfunctioning televisions, and unpleasant odors throughout the facility. Families have expressed frustration over the lack of cleanliness and proper maintenance of the living spaces.
What Families Say
Feedback from families is largely negative, with many expressing deep concern for their loved ones’ well-being. Common themes include dissatisfaction with the cleanliness of the facility, the treatment of residents, and the overall lack of communication from staff. Some families have described the environment as unsafe and unwelcoming, urging others to reconsider placing their loved ones in this facility.
Room for Improvement
Several reviews indicate a need for significant improvement in both care and facility conditions. Issues such as unresponsive staff, inadequate cleanliness, and poor communication have been frequently mentioned, suggesting that immediate attention is required to enhance the quality of care provided.
Summary
Heritage Manor in Detroit, Michigan, presents a mixed picture based on family reviews. While some individuals have found the staff to be friendly and the facility to be clean, numerous others have reported serious concerns regarding the care and living conditions. Families are advised to closely monitor their loved ones’ experiences and consider alternative options if necessary.
