Overview
Helping Hand Nursing Service Home Health Care LLC., located in Detroit, Michigan, Helping Hand Nursing Service Home Health Care LLC, located in Detroit, Michigan, is dedicated to providing private duty home care services tailored to meet the special needs of each individual client. Their philosophy emphasizes independence and aging in place, aiming to promote safety, dignity, and comfort for clients in their own homes.
Services & Support
The agency offers a range of home care services, from assistance with daily living activities to skilled nursing care. They also provide catastrophic care services for individuals with traumatic brain injuries or spinal cord injuries, ensuring that clients receive the appropriate level of support based on their specific needs. Additionally, Helping Hand Nursing Service offers medical staffing solutions for various healthcare settings, including hospitals and assisted living communities.
Care Approach & Staff
The organization emphasizes a client-centered approach, focusing on customizing care plans to promote independence and dignity. However, some families have expressed concerns regarding the reliability and oversight of the staff. Reviews indicate that there have been instances of aides being late or not showing up, which has caused frustration among clients.
What Families Say
Feedback from families has been mixed. While some interactions were described positively, with clients appreciating the helpfulness of the staff initially, there have been significant concerns regarding reliability and oversight. One family reported that the aide assigned to them was frequently late and charged for time not worked, leading to dissatisfaction with the service. Overall, there is a noted lack of management oversight that some families believe affects the quality of care.
Room for Improvement
Multiple reviews highlight issues with staff reliability and management oversight. Families have noted inconsistent attendance and lack of engagement from aides, which has impacted their overall experience with the service. Addressing these concerns may be essential for improving client satisfaction.
Summary
Helping Hand Nursing Service Home Health Care LLC provides a variety of home care services designed to support independence and quality of life for clients in Detroit, Michigan. While the agency has a strong philosophy of care, feedback indicates that improvements are needed in staff reliability and management oversight to enhance the overall experience for families seeking home health care.
