Overview
McLaren Health Management Group, located in Davison, Michigan, provides a range of home health care services including home health, palliative care, hospice, home infusion, pharmacy, and comprehensive laboratory services. The organization operates as part of the McLaren Health Care system, which serves patients across more than 30 counties in Michigan.
Services & Support
The services offered by McLaren Health Management Group encompass home health care, hospice care, and physical therapy, among others. They aim to meet the diverse needs of patients and families through a comprehensive approach to health care. The organization also provides home infusion and long-term care pharmacy services, ensuring a broad spectrum of support for patients requiring various levels of care.
Care Approach & Staff
Many families have reported positive experiences with the staff at McLaren Health Management Group, describing them as professional, knowledgeable, and friendly. Clients have appreciated the promptness in setting up care after hospital discharge, as well as the supportive nature of the nursing and therapy teams. However, there have been some concerns raised regarding the organization’s overall coordination and communication, with a few families expressing dissatisfaction with their experiences.
Who They Serve
McLaren Health Management Group serves a wide range of patients, including those in need of post-operative care, hospice services, and ongoing home health support. Their services are designed to assist individuals recovering from surgeries, managing chronic conditions, or requiring end-of-life care.
Service Area
The organization maintains regional offices in several counties, including Genesee, Macomb, Ingham, Bay, Isabella, and St. Clair, allowing them to provide services throughout a significant portion of Michigan.
What Families Say
Feedback from families is mixed. While many have praised the professionalism and kindness of the staff, others have reported negative experiences, particularly related to the front desk staff’s demeanor and issues with organization. Some clients have expressed gratitude for the care provided by their nurses and therapists, highlighting the positive impact on their recovery process.
Room for Improvement
Concerns have been noted regarding the organization’s communication and coordination, with some families feeling that their needs were not adequately addressed. Instances of unprofessional behavior from staff at the front desk have also been mentioned, suggesting an area for improvement in customer service.
Summary
McLaren Health Management Group offers a comprehensive range of home health care services in Davison, Michigan. While many families have had positive experiences with their care teams, there are notable concerns regarding staff interactions and organizational coordination. Families considering McLaren Health Management Group may find a blend of skilled care alongside some areas that could benefit from enhancement.