Overview
Heart to Heart Hospice, located in Bingham Farms, Michigan, provides hospice services aimed at offering comfort, dignity, and support to those with life-limiting illnesses. Their team includes physicians, nurses, aides, social workers, chaplains, and volunteers who work collaboratively to manage symptoms and address the needs of both patients and their families.
Services & Support
Heart to Heart Hospice offers a range of services tailored to individual patient needs, including pain management, nurse visits for evaluations, and education on care routines. They also provide in-home therapies such as massage therapy to support palliative care. The organization emphasizes 24/7 availability, ensuring that families can access assistance whenever needed.
Care Approach & Staff
The care team at Heart to Heart Hospice is noted for their compassionate approach, with many families expressing appreciation for the support received during difficult times. However, there have been mixed experiences regarding communication and the presence of staff. While some families praised the timely responses and support from nurses and social workers, others reported lapses in communication and care continuity, particularly in the later stages of their loved ones’ lives.
Who They Serve
Heart to Heart Hospice serves individuals with terminal illnesses, including conditions such as cancer, dementia, and heart failure. They aim to provide care that respects the wishes and dignity of patients, focusing on quality of life during end-of-life care.
Room for Improvement
Several reviews highlight significant concerns regarding communication and responsiveness from the staff. Families have noted instances where updates were lacking, and calls went unanswered, leading to feelings of frustration and neglect during critical moments. Enhancing communication protocols and ensuring consistent staff availability could improve the overall experience for families.
What Families Say
Families have shared a range of experiences with Heart to Heart Hospice. While many commend the nursing staff for their kindness and professionalism, others express disappointment with the level of communication and support. Positive reviews often highlight the compassionate care provided during the final moments, while negative feedback points to issues with staff responsiveness and care coordination.
Summary
Heart to Heart Hospice offers essential services for families facing end-of-life challenges, with a focus on compassionate care and support. While many families appreciate the dedication of the staff, there are notable areas for improvement, particularly in communication and staff availability. Families considering Heart to Heart Hospice may find it beneficial to inquire about these aspects to ensure their needs are met during such a sensitive time.
