Overview
Close To Home Assisted Living, located in Bay City, Michigan, offers a range of services aimed at providing support for seniors, including assisted living, memory care, and respite care. The facility aims to create a welcoming atmosphere for residents, although experiences among families can vary significantly.
Services & Support
The community provides various services tailored to assist seniors in their daily activities. This includes memory care for those with cognitive impairments and respite care for families needing temporary support. While some families have reported positive experiences regarding the availability of staff and activities, there are also concerns about the consistency of care provided.
Care Approach & Staff
Reviews indicate a mixed perception of the staff. While many families appreciate the friendly and upbeat demeanor of the staff, there are serious concerns regarding the level of care. Some families have reported neglect and a lack of responsiveness to residents’ needs, highlighting incidents where residents were not attended to adequately.
Who They Serve
Close To Home Assisted Living primarily serves seniors who require assistance with daily living activities. The facility caters to those needing supervision and support, though some families have expressed concerns about the quality of care provided, particularly for residents with more complex health needs.
Living Options & Amenities
The facility is described as having a clean environment with a warm atmosphere. Residents can enjoy home-cooked meals and participate in various activities designed to promote engagement and social interaction. However, some reviews mention dissatisfaction with the quality of meals provided.
What Families Say
Family feedback is notably mixed. Many appreciate the friendly atmosphere and the positive interactions between staff and residents. However, there are significant concerns regarding neglect, with some families reporting that their loved ones were not receiving adequate care. Families have urged others to regularly check on their loved ones to ensure their needs are being met.
Room for Improvement
There are notable areas for improvement, particularly regarding the consistency of care and responsiveness to residents’ needs. Families have expressed frustration over communication issues with management and the perceived decline in hands-on care as the facility has grown.
Summary
Close To Home Assisted Living presents a welcoming environment with a range of services for seniors. While some families report positive experiences with staff and activities, there are serious concerns about the quality of care and responsiveness to resident needs. Families considering this facility should conduct regular visits and stay engaged with the care process to ensure their loved ones receive the attention they require.
