Overview
Professional Care Match, LLC., located in Westport, Massachusetts, is a full-service in-home senior care agency dedicated to providing compassionate and professional care for elderly clients. With over 25 years of experience, they offer a variety of care solutions, including hourly and live-in options, to help families keep their loved ones safe and comfortable at home.
Services & Support
The agency specializes in a range of services tailored to meet the unique needs of seniors. This includes Alzheimer’s and dementia care, COPD and CHF management, fall prevention, medication reminders, personal hygiene assistance, and hospice support. Their caregivers, including certified nursing assistants (CNAs) and home health aides (HHAs), bring significant experience to their roles, ensuring that clients receive attentive and personalized care.
Care Approach & Staff
Professional Care Match emphasizes a holistic care approach, focusing on purposeful engagement and person-centered care. Families have noted that the staff is exceptionally attentive and compassionate, fostering strong relationships with clients. The owner is committed to hiring the best caregivers, which is reflected in the positive experiences shared by families.
What Families Say
Feedback from families highlights the professionalism and dedication of the caregivers. Many reviewers have expressed appreciation for the quality of care provided, noting that the team is caring and respectful, allowing clients to maintain their dignity at home. However, some families have reported challenges with communication, mentioning difficulties in getting timely responses to calls and emails.
Room for Improvement
While many families commend the quality of care, there are concerns regarding the responsiveness of the agency. Some clients have experienced delays in communication, which could be an area for improvement to enhance overall satisfaction.
Summary
Professional Care Match, LLC. in Westport, Massachusetts, offers a comprehensive range of in-home senior care services, focusing on compassionate and personalized support. With a dedicated team and a holistic approach, they strive to improve the quality of life for their clients. While many families express high satisfaction with the care received, addressing communication issues could further enhance their service.