Overview
West Roxbury Health & Rehabilitation Center, located in West Roxbury, Massachusetts, offers a range of healthcare services in a facility designed to feel warm and home-like. The center prides itself on having a multi-disciplinary nursing and rehabilitation team that aims to respect each individual’s independence. However, reviews indicate significant concerns regarding the quality of care and facility conditions.
Services & Support
The center provides a variety of healthcare services, including short-term rehabilitation, long-term care, and respite care. While the facility promotes its commitment to quality care and personalized healthcare plans, feedback from families suggests that the execution of these services may not meet expectations.
Care Approach & Staff
The staff is described by some residents as friendly and helpful, with particular praise for the nursing team and activities staff. However, numerous reviews express serious concerns about staff responsiveness and professionalism. Reports include instances of neglect, such as delayed assistance and inadequate attention to patients’ needs.
Living Options & Amenities
West Roxbury Health & Rehabilitation Center emphasizes a comfortable living environment, but reviews paint a troubling picture regarding cleanliness and safety. Complaints about pest issues, including roaches and mice, have been noted, which detracts from the overall living experience.
Dining & Activities
The center offers various activities, and some residents find them enjoyable, particularly the movie screenings. However, there are mixed reviews regarding the dining experience and the attentiveness of staff during meal times, with some residents feeling rushed and not adequately supported.
What Families Say
Feedback from families is overwhelmingly critical, with multiple reviewers advising against sending loved ones to this facility. Concerns about patient neglect, unresponsiveness from staff, and overall poor living conditions are recurring themes. Positive comments about certain staff members and activities are overshadowed by significant complaints regarding the quality of care.
Room for Improvement
There are clear areas needing attention, including improving cleanliness, addressing pest control, and enhancing staff training to ensure better patient care and responsiveness. Reviews indicate that many families feel their loved ones’ needs are not being adequately met, which is a critical area for improvement.
Summary
West Roxbury Health & Rehabilitation Center offers a range of services in a home-like setting, but significant concerns regarding cleanliness, staff professionalism, and patient care have been highlighted by multiple reviews. Families considering this facility should weigh the positive aspects against the serious issues reported by current and former residents.
