Overview
Parkway Health & Rehabilitation Center, located in West Roxbury, Massachusetts, offers skilled nursing, long-term care, and rehabilitation services. The facility aims to provide a safe and supportive environment for individuals recovering from illness or injury, as well as those needing ongoing care. However, several reviews raise significant concerns regarding the quality of care and overall environment.
Services & Support
Parkway Health & Rehabilitation Center provides a range of services including skilled nursing, rehabilitation, and respite care. The facility is staffed with healthcare professionals who are intended to cater to the diverse needs of residents. However, numerous reviews highlight issues with service delivery, particularly regarding attention to patient needs and timely care.
Care Approach & Staff
The center promotes a multi-disciplinary approach to care, emphasizing respect for each individual’s independence and the development of personalized care plans. Despite these intentions, feedback from families indicates a troubling pattern of neglect, with reports of residents being left unattended for extended periods and not receiving necessary medications or assistance.
Who They Serve
Parkway Health & Rehabilitation Center serves a diverse population, including individuals recovering from surgery or illness as well as those requiring long-term care. The facility has been noted for its multicultural capability, particularly in serving the Asian community.
Living Options & Amenities
The facility is described as having warm, home-like surroundings. However, reviews suggest that the cleanliness and maintenance of the environment may not meet expectations, with multiple mentions of unpleasant odors and inadequate sanitation practices.
Dining & Activities
Concerns have been raised regarding the quality of food served at Parkway Health & Rehabilitation Center, with reports of unappetizing meals that residents found inedible. This aspect of care has been highlighted as an area needing significant improvement.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing deep dissatisfaction with the level of care provided. Reports of neglect, unprofessional staff behavior, and inadequate responses to patient needs are prevalent. Several reviews call for accountability and even closure of the facility, citing serious concerns for the well-being of residents.
Room for Improvement
Many reviews indicate a need for substantial improvements at Parkway Health & Rehabilitation Center, particularly in the areas of cleanliness, staff responsiveness, and overall patient care. Families have noted serious lapses in attention to residents’ needs and have called for better management and oversight.
Summary
While Parkway Health & Rehabilitation Center aims to provide quality care in a supportive environment, the experiences shared by families raise serious concerns about the actual conditions and care practices within the facility. Potential residents and their families are encouraged to thoroughly consider these reviews and seek additional information before making a decision.
