Overview
Elizabeth Seton Residence, located in Wellesley, Massachusetts, is a Catholic not-for-profit skilled nursing and rehabilitation facility. The Residence offers a range of services including long-term care, short-term rehabilitation, and outpatient therapy. As a ministry of the Sisters of Charity, the facility is dedicated to providing quality care in a welcoming environment.
Services & Support
The facility provides various services including long-term care, short-term post-acute rehabilitation, and outpatient therapy options such as Physical, Occupational, and Speech Therapy. Residents can also access hospice and palliative care, which focuses on meeting the individual physical and spiritual needs of patients.
Care Approach & Staff
The staff at Elizabeth Seton Residence is noted for their caring and professional approach. Many reviewers commend the team for taking the time to know each resident personally. However, some experiences indicate issues with staffing levels and communication, particularly regarding medical care and updates for families.
Who They Serve
Elizabeth Seton Residence serves a diverse population, including individuals in need of long-term care, rehabilitation after surgery or illness, and those requiring hospice services. The facility is well-suited for residents with varying medical complexities, although some reviews express concerns about the ability to manage more complicated health needs.
Living Options & Amenities
Residents benefit from private rooms with half bathrooms and a layout that avoids long hallways. The facility is described as clean and bright, with ample windows and welcoming common areas. Outdoor spaces are available for relaxation and activities, contributing to a pleasant living environment.
Dining & Activities
While some reviewers praise the quality of the food, others have reported inconsistent dining experiences. Activities are available to engage residents, and many families appreciate the efforts made to create a positive atmosphere for social interaction.
What Families Say
Feedback from families is mixed, with many expressing satisfaction with the quality of care and the kindness of the staff. However, there are serious concerns raised about incidents of neglect and communication failures, particularly in relation to medical care. Some families have reported distressing experiences that have impacted their loved ones’ health.
Room for Improvement
Several reviews highlight issues with staffing levels and responsiveness, particularly in urgent situations. There are calls for better communication between staff and families regarding care plans and updates, as well as a need for more attentive support for residents with complex medical needs.
Summary
Elizabeth Seton Residence offers a range of care options in a welcoming environment, with a dedicated staff. While many families report positive experiences regarding the quality of care and facilities, there are notable concerns about staffing and communication that potential residents and their families should consider.
