Overview
Watertown Rehabilitation and Nursing Center, located in Watertown, Massachusetts, is a 163-bed skilled nursing facility that offers both short-term rehabilitation and long-term care. The center is conveniently situated near Cambridge and downtown Boston, providing beautiful views and a range of amenities designed to support recovery.
Services & Support
The facility provides a variety of services, including skilled nursing care, rehabilitation, and memory care. The rehabilitation department focuses on creating specialized treatment plans aimed at maximizing patients’ functional levels. The center also offers hospice care for those in need of end-of-life services.
Care Approach & Staff
While some reviews highlight concerns regarding staffing and care quality, others mention positive experiences with the staff. Families have noted that management is available to address needs, and some staff members are described as friendly and professional. However, there are reports of high staff turnover and instances of neglect, which have raised concerns about the overall care provided.
Who They Serve
Watertown Rehabilitation and Nursing Center serves a diverse group of residents, including those requiring rehabilitation after hospital stays, long-term care patients, and individuals needing memory care support. The facility has been noted to accept patients based on their insurance coverage, which has been a factor for some families seeking care.
Dining & Activities
The dining experience has received mixed reviews, with some families pleasantly surprised by the quality of the food. The center also offers various activities, including a large common area where residents can participate in organized events or watch movies throughout the day.
Room for Improvement
Several reviews indicate significant areas for improvement, particularly in staff responsiveness and the accuracy of medical records. Families have expressed concerns about the level of attention and care provided to patients, as well as issues with the billing department’s efficiency.
Summary
Watertown Rehabilitation and Nursing Center presents a mixed picture. While the facility offers essential services and has some dedicated staff members, there are notable concerns regarding care quality and management practices. Families considering this center should weigh the positive aspects alongside the reported challenges to make an informed decision.