Overview
Havenly Care Solutions, located in Waltham, Massachusetts, is a home care agency dedicated to providing reliable and compassionate in-home caregivers. The agency is owned by a Registered Nurse and emphasizes core values such as integrity, quality, reliability, and compassion. They aim to improve the quality of life for elderly individuals and families in need of assistance.
Services & Support
Havenly Care Solutions offers a range of services tailored to meet the needs of their clients. Their care team includes nurses, certified nursing assistants, home health aides, homemakers, and companions. The agency provides services for various conditions, including Alzheimer’s, dementia, and Parkinson’s disease. They also offer end-of-life care and can accommodate care needs from a minimum of four hours to 24 hours, including live-in services.
Care Approach & Staff
The caregivers at Havenly Care Solutions are described as compassionate, friendly, and attentive to the needs of their clients. Families have noted the high level of care provided by the staff, who are trained to handle various situations, including chronic illnesses and mobility challenges. While some reviews highlighted issues with communication due to language barriers, many families expressed gratitude for the support and comfort their loved ones received from the caregivers.
Who They Serve
Havenly Care Solutions serves elderly individuals and families requiring assistance, particularly those dealing with chronic illnesses or recovering from surgery. Families have shared positive experiences regarding the care provided to their loved ones, including elderly parents and aunts, who have benefited from the agency’s services during challenging times.
What Families Say
Many families have expressed their appreciation for the compassionate care provided by Havenly Care Solutions. Clients reported that caregivers were not only reliable but also deeply caring, offering support during difficult moments. One family shared how a caregiver helped their mother attend a wedding, making the event memorable and enjoyable. Overall, families noted a high level of satisfaction with the services received.
Room for Improvement
Some families reported challenges with communication, as certain caregivers had accents and speech patterns that made it difficult for clients to understand them. Additionally, there were mentions of scheduling issues and inconsistencies with caregiver assignments, which occasionally required restarting training processes. A few families also experienced billing discrepancies that required correction.
Summary
Havenly Care Solutions is recognized for its commitment to providing compassionate and reliable home care services in Waltham, Massachusetts. With a focus on meeting the needs of elderly individuals and their families, the agency’s caregivers are often praised for their dedication and support. While there are areas for improvement regarding communication and administrative processes, the overall feedback indicates a strong level of trust and satisfaction among families served by Havenly Care Solutions.
