Overview
ABC Home Healthcare Professionals, located in Wakefield, Massachusetts, is a family-owned home care agency that provides a range of personalized medical and non-medical services. Founded by a Family Nurse Practitioner and managed by licensed nurses and Certified Geriatric Care Managers, the agency aims to create cost-effective care plans tailored to the needs of clients and their families. They offer services around the clock, from a few hours to 24 hours a day, ensuring comprehensive support for clients.
Services & Support
ABC Home Healthcare offers a variety of services, including assistance with daily living activities, nursing supervision, and support for both private pay and state-funded clients. Their team collaborates with Medicare providers and community resources to enhance the care provided. They are committed to delivering high-quality care that meets the unique needs of each individual.
Care Approach & Staff
The agency is noted for its compassionate staff, with many clients expressing gratitude for the professionalism and dedication of their caregivers. Reviewers have highlighted the positive experiences with their caregivers, who are described as loving and respectful. The agency employs a team of licensed nurses and Certified Geriatric Care Managers, ensuring that clients receive well-rounded care.
Who They Serve
ABC Home Healthcare serves clients of various backgrounds, including those requiring hospice care and support for conditions such as dementia. They focus on providing care for the elderly and individuals needing assistance with daily living. Families have shared their experiences of receiving support during challenging times, emphasizing the agency’s role in allowing loved ones to remain in their homes.
Service Area
The agency provides services in the metro Boston area, as well as the North Shore, Merrimack Valley, and Cape Ann communities, ensuring a broad reach to assist families in need of home health care.
What Families Say
Families have expressed appreciation for the agency’s commitment to care, with many noting the positive impact that caregivers have had on their loved ones. Clients have reported feeling safe and supported, highlighting the agency’s effectiveness in managing complex care needs. However, there are also concerns regarding the professionalism of some staff members, with one review mentioning dissatisfaction with the care provided for a loved one in hospice.
Room for Improvement
While many families have praised the agency, there have been some reports of dissatisfaction regarding the professionalism of certain staff and the quality of care in specific instances. Addressing these concerns may enhance the overall client experience.
Summary
ABC Home Healthcare Professionals is a comprehensive home care agency in Wakefield, Massachusetts, dedicated to providing personalized care to clients in need. With a focus on compassionate service and a commitment to client satisfaction, they strive to support families through challenging times. While many families have had positive experiences, there are areas where improvements could be made to ensure consistent quality across all services.