Overview
Loomis Lakeside at Reeds Landing in Springfield, located in Springfield, Massachusetts, Massachusetts, is a retirement community set in a picturesque park-like environment. The facility features beautifully manicured landscapes, walking trails, and scenic views of Lake Massasoit, creating a serene atmosphere for residents. It offers a range of living options, including independent living, assisted living, and skilled nursing care, all within the same campus, which also houses medical offices for primary care.
Services & Support
The community provides various services, including assistance with daily living activities and access to medical care. Residents in assisted living can enjoy meals in the dining area, with options for takeout or menu selections. However, some reviews indicate issues with staff responsiveness and professionalism, particularly concerning dining experiences.
Care Approach & Staff
While many residents and families appreciate the friendly and caring nature of some staff members, there are reports of inconsistent care, particularly in the nursing section. Some families have expressed concerns about neglect and unprofessional behavior from certain staff, which has affected their overall experience. Positive experiences have been noted with specific caregivers, highlighting the variability in staff performance.
Who They Serve
Loomis Lakeside at Reeds Landing caters to a diverse group of seniors, including those seeking independent living and those requiring more support through assisted living or skilled nursing care. Families considering this facility have cited the welcoming environment and the availability of medical support as key factors in their decision.
Levels of Care
The community offers multiple levels of care, including independent living, assisted living, and skilled nursing services. This variety allows residents to receive the appropriate level of support as their needs change over time.
Living Options & Amenities
The campus features a main building reminiscent of classic hotels, along with matching cottages that enhance the charm of the New England setting. Residents can enjoy lush gardens and walking trails throughout the 24-acre grounds, promoting an active and engaging lifestyle.
Dining & Activities
Dining options include Twain’s Cafe, where residents can customize their meals. However, some reviews have raised concerns about the quality of service and the dining experience, indicating that improvements may be needed in staff attitudes and responsiveness.
What Families Say
Families have shared mixed experiences regarding the care provided at Loomis Lakeside at Reeds Landing. While some appreciate the beautiful facility and the positive interactions with certain staff members, others have reported serious concerns about neglect and unprofessional behavior, particularly in the nursing section. Overall, feedback highlights both the strengths and weaknesses of the community.
Room for Improvement
There are notable concerns regarding staff responsiveness and the quality of care in the nursing section. Families have reported instances of neglect and unprofessional conduct from certain staff members, suggesting a need for improved training and oversight to ensure all residents receive compassionate and respectful care.
Summary
Loomis Lakeside at Reeds Landing in Springfield, Massachusetts, offers a scenic and inviting environment for seniors. With a range of living options and services, it caters to different needs. However, families should consider the mixed reviews about staff performance and care quality, particularly in the nursing section, when making their decision.
