Overview
International Health Services, Inc., located in Springfield, Massachusetts, provides home health care services to clients in the area. The company has received mixed feedback regarding its operations and staff interactions, highlighting both positive experiences and notable concerns.
Services & Support
The services offered by International Health Services, Inc. include home health care tailored to the needs of clients, focusing on both health and social well-being. While some families have expressed satisfaction with the care provided, noting that staff are welcoming and attentive to individual health needs, others have raised issues regarding the availability and reliability of services.
Care Approach & Staff
The staff at International Health Services, Inc. has received varied feedback. Some reviews commend the professionalism and dedication of the caregivers, who are described as going above and beyond to assist clients. However, other reviews highlight concerns about high turnover rates among staff and a lack of support for those providing care, which can impact the quality of service.
Who They Serve
International Health Services, Inc. serves a diverse range of clients, including elderly individuals and those with specific health care needs. Families have reported positive experiences, particularly regarding the support provided to older adults, but there are also accounts of dissatisfaction related to communication and service consistency.
Scheduling & Availability
Several reviews indicate challenges with scheduling and availability of caregivers. Some clients have noted that their assigned workers were not available when needed, leading to frustration and dissatisfaction with the service. Consistent communication about scheduling appears to be a significant area for improvement.
What Families Say
Feedback from families is mixed. While some express gratitude for the care their loved ones receive and recommend the service, others have described their experiences as disappointing, citing unprofessionalism and inadequate communication. The contrast in reviews suggests that experiences may vary significantly depending on individual circumstances.
Room for Improvement
There are recurring themes in reviews about the need for improved communication and scheduling practices. Families have pointed out issues with responsiveness and the reliability of care, indicating that these areas could benefit from significant enhancements to better meet client needs.
Summary
International Health Services, Inc. offers home health care in Springfield, Massachusetts, with a focus on client health and social needs. While there are positive testimonials about the dedication of some staff members, challenges such as communication issues and staff turnover have been noted. Families considering this service may want to weigh the mixed feedback regarding reliability and support.
