Overview
Better Healthcare Solutions, located in Springfield, Massachusetts, offers personalized and compassionate private duty home health care. The agency is situated at 120 Maple Street, Suite 401, and provides services with a commitment to quality care.
Services & Support
The agency specializes in home health care services, focusing on delivering personalized care to meet the needs of clients. They are available for consultations and support during their operating hours, which are Monday through Friday from 8 AM to 8 PM, and Saturday and Sunday from 8 AM to 6 PM. Emergency services are also available 24/7.
Care Approach & Staff
Reviews indicate a mixed experience with the staff at Better Healthcare Solutions. While some clients have described the staff as professional and pleasant, there are also reports of unprofessional behavior from certain therapists. Communication appears to be a significant concern, with some families expressing dissatisfaction regarding the level of communication they received.
What Families Say
Feedback from families has been varied. Some clients appreciated the professionalism of the staff, while others reported a poor experience, citing a lack of communication and overall care. One review specifically mentioned a negative interaction with a therapist, highlighting the importance of professionalism in the care provided.
Room for Improvement
Several reviews point to areas needing improvement, particularly in communication and the consistency of care. Families have noted that better communication could enhance the overall experience and satisfaction with the services provided.
Summary
In summary, Better Healthcare Solutions in Springfield, Massachusetts, provides home health care services with a focus on personalized care. While some families have had positive experiences with the staff, there are notable concerns regarding professionalism and communication that the agency may need to address to improve client satisfaction.
