Overview
Hebrew Rehabilitation Center – Boston, located in Roslindale, Massachusetts, offers long-term chronic care, post-acute inpatient rehabilitation, and outpatient services for seniors. As a nonprofit affiliated with Harvard Medical School, it aims to provide high-quality care and support for its residents. The facility has been a part of the community since 1963 and is recognized for its commitment to aging research and clinical education.
Services & Support
The center provides a variety of services, including outpatient physical therapy and rehabilitation programs. However, feedback from families indicates significant issues with the quality of care, particularly regarding responsiveness and staff behavior. Patients have reported delays in medication administration and a lack of adequate physical therapy, leading to concerns about neglect.
Care Approach & Staff
While the center is designed to offer comprehensive care, several reviews highlight a concerning level of rudeness and neglect among staff members. Families have expressed frustration over the lack of communication and care, with instances of staff being defensive when approached about issues. Some residents have reported feeling ignored or mistreated, particularly by nursing assistants during night shifts.
Who They Serve
Hebrew Rehabilitation Center serves seniors requiring long-term care and rehabilitation services. Despite its mission to cater to the elderly population, there are numerous accounts of inadequate support for patients, which raises concerns for families considering this facility for their loved ones.
Levels of Care
The facility offers various levels of care, including long-term chronic care and post-acute rehabilitation. However, families have noted that the quality of care does not always meet their expectations, particularly in terms of timely medical attention and the provision of physical therapy.
Room for Improvement
There are consistent themes of neglect and poor staff interactions throughout the reviews. Families have reported issues such as unresponsiveness to call buttons, delays in medication, and a general lack of care that has led to distress among residents. These recurring concerns suggest a need for significant improvements in staff training and patient care protocols.
Summary
Hebrew Rehabilitation Center – Boston aims to provide essential services for seniors but faces challenges in delivering the level of care expected by families. While some staff members have been praised for their professionalism, many reviews indicate a troubling pattern of neglect and rudeness that families should carefully consider when evaluating this facility for their loved ones.