Overview
Alliance Health at Marina Bay, located in Quincy, Massachusetts, is a 167-bed, Joint Commission Accredited skilled nursing facility that offers a range of medical and rehabilitative services. This non-profit, Medicare-certified center provides both short-term and long-term care, including post-hospitalization rehabilitation, respite care, and hospice care. The facility is designed to support residents with a holistic approach, working closely with each individual and their families to ensure quality care.
Services & Support
The facility offers various services including physical therapy, occupational therapy, and memory care. Residents benefit from 24/7 skilled nursing care tailored to their individual needs. Alliance Health at Marina Bay also features a specialized unit for post-acute care, as well as long-term care options that include custodial care and hospice services. In addition, the center provides support services such as activities programs, social services, and case management to enhance the resident experience.
Care Approach & Staff
The care approach at Alliance Health emphasizes compassion and respect. Many reviews highlight the dedication of the nursing and therapy staff, who are noted for their attentiveness and support. Residents often feel that the staff treats them with dignity, contributing positively to their recovery and overall well-being. However, there are mixed reviews regarding the responsiveness of staff during certain shifts, indicating variability in service quality.
What Families Say
Feedback from families is diverse. Some express gratitude for the compassionate care their loved ones received, emphasizing the positive experiences during rehabilitation and the attentiveness of the staff. For instance, one family noted that their mother received excellent care, which helped her regain mobility after being bedridden. Conversely, several reviews caution against the facility, citing issues such as understaffing and neglect, particularly during certain shifts. These contrasting experiences suggest that while some families have had positive interactions, others have encountered significant challenges.
Room for Improvement
A recurring concern among reviewers is the inconsistency in staff responsiveness, particularly during day shifts. Some families reported long wait times for assistance and issues with communication. Additionally, there were mentions of cleanliness and safety concerns that need addressing to enhance the overall experience for residents and their families.
Summary
In summary, Alliance Health at Marina Bay offers a range of skilled nursing and rehabilitative services in a facility that aims to provide compassionate care. While many families appreciate the dedication of the staff and the positive rehabilitation outcomes, there are notable concerns regarding staffing levels and service consistency. Families considering this facility should weigh these factors carefully, as experiences can vary significantly.
