Overview
Mass General Brigham Home Care, located in Newton, Massachusetts, provides a range of home health services aimed at assisting individuals recovering from surgery, managing chronic conditions, or needing acute care at home. Their services are designed to help clients regain independence and strength in the comfort of their own surroundings.
Services & Support
The agency offers various home health services, including skilled nursing, physical therapy, and social worker support. Families have noted the importance of physical therapy in their recovery process, with several expressing satisfaction with the knowledge and dedication of the physical therapists. Many clients reported that their therapists provided structured and organized care, helping them understand their exercise regimens and recovery plans.
Care Approach & Staff
Reviews indicate that while some staff members are praised for their compassionate and professional care, experiences can vary. Some families highlighted the excellent communication skills of specific physical therapists and nurses, who were described as knowledgeable and thorough. However, there were also concerns about the inconsistency in care and communication from other staff members, particularly regarding scheduling and follow-up.
Who They Serve
Mass General Brigham Home Care serves a diverse clientele, including individuals recovering from surgeries and those needing ongoing support for chronic conditions. The service is designed to accommodate various patient needs, ensuring that care is tailored to each individual’s situation.
Scheduling & Availability
Scheduling appears to be a significant concern for many families. Some reviews mentioned difficulties in arranging consistent visits, even when services were approved. Delays in receiving care were noted, which can be particularly challenging for patients needing immediate assistance.
Insurance & Billing
The agency accepts Medicare and other insurance plans, but there have been reports of confusion regarding insurance coverage and the approval process. Families expressed frustration over the lack of clear communication about what services would be covered and the steps needed to secure care.
What Families Say
Feedback from families is mixed. While some have had positive experiences with the care provided, others expressed dissatisfaction with the organizational structure and communication within the agency. Some reviewers felt that their concerns were not adequately addressed and that there was a lack of responsiveness from management.
Room for Improvement
Many families noted that improvements are needed in communication and scheduling processes. There were reports of staff not showing up as scheduled and a general sense of disorganization that affected the quality of care. Additionally, some families felt that the responsiveness of management could be enhanced to better address patient and caregiver concerns.
Summary
Mass General Brigham Home Care offers essential home health services in Newton, Massachusetts, with a focus on physical therapy and skilled nursing care. While many families appreciate the compassionate care from certain staff members, the agency faces challenges with scheduling, communication, and organizational efficiency. Families considering this service may want to weigh these factors based on their specific needs and experiences.
