Overview
Mattapan Health & Rehabilitation Center, located in Mattapan, Massachusetts, offers a range of services in a home-like environment. The facility is staffed by a bilingual, multi-disciplinary team focused on providing care and comfort to residents. While the center has received positive feedback regarding staff kindness and community engagement, it has also faced criticism concerning cleanliness and overall conditions.
Services & Support
Mattapan Health & Rehabilitation Center provides various services, including hospice and rehabilitation care. The facility emphasizes a supportive approach, with social services available to assist residents and their families during transitions both into and out of the center. The activities team is noted for organizing engaging events that cater to the interests of residents.
Care Approach & Staff
The staff at Mattapan are frequently described as caring and dedicated, with many having long tenures at the facility. Residents have appreciated the kindness and respect shown by the nursing staff and activities team. However, some reviews indicate concerns about communication and responsiveness from staff, particularly regarding urgent situations.
Who They Serve
Mattapan Health & Rehabilitation Center serves a diverse population, including many individuals from the local Haitian community. The staff’s ability to communicate in Haitian Creole is a significant asset for residents and their families.
Living Options & Amenities
The facility aims to provide a warm and safe environment for its residents. However, some reviews have raised issues regarding the physical condition of the rooms, including reports of mice and overall cleanliness. While the center may lack certain upscale amenities, the focus remains on the quality of care provided.
Dining & Activities
Dining services at Mattapan are designed to cater to the diverse tastes of residents, particularly reflecting the predominant Haitian culture. The activities program is well-regarded, with various social events and recreational opportunities that promote resident engagement.
What Families Say
Families have expressed mixed feelings about Mattapan Health & Rehabilitation Center. Positive comments highlight the staff’s dedication and the warm atmosphere, while negative experiences often focus on cleanliness issues and inadequate responses to urgent needs. Some families have voiced serious concerns about the facility’s conditions, urging caution to others considering it for their loved ones.
Room for Improvement
Several reviews indicate a need for better communication and responsiveness from staff, particularly in emergency situations. Concerns about cleanliness and maintenance have also been noted, with some families expressing dissatisfaction with the overall environment of the facility.
Summary
Mattapan Health & Rehabilitation Center offers a supportive environment with a dedicated staff, particularly appreciated for their kindness and respect towards residents. However, the facility faces significant challenges regarding cleanliness and emergency responsiveness, which potential residents and their families should consider when evaluating care options.