Overview
Faith & Family Hospice, located in Marlborough, Massachusetts, is a family-owned hospice dedicated to providing compassionate care focused on comfort and quality of life for patients and their families. The team is committed to offering a supportive environment during difficult times, ensuring that both patients and their loved ones receive the assistance they need.
Services & Support
Faith & Family Hospice specializes in hospice care, emphasizing dignity, comfort, and quality of life. They provide a range of services designed to meet the unique needs of patients, including complementary therapies that enhance the end-of-life experience. Their approach includes legacy projects, allowing patients to leave behind personal legacies through various modalities such as words and art.
Care Approach & Staff
The staff at Faith & Family Hospice is noted for their caring and dedicated nature. Families have expressed gratitude for the compassionate support provided by nurses and caregivers, who are described as nurturing and attentive to patients’ needs. The team is committed to ensuring that families feel informed and supported throughout the hospice process.
Who They Serve
Faith & Family Hospice serves patients in need of end-of-life care, focusing on those who require a supportive environment during their final days. The organization aims to provide comfort and dignity to patients while also supporting their families through the emotional challenges of this phase of life.
What Families Say
Numerous families have shared positive experiences with Faith & Family Hospice, highlighting the kindness and support they received during challenging times. Many families felt that the staff treated them like family, providing not just medical care but also emotional and spiritual support. However, there have been concerns regarding aggressive outreach to patients not yet ready for hospice care, which has been described as pushy by some families.
Room for Improvement
While many families praise the care provided by Faith & Family Hospice, there have been reports of aggressive sales tactics aimed at patients who are not yet in need of hospice services. This has raised concerns among some families about the approach taken by the organization in reaching out to potential clients.
Summary
Faith & Family Hospice offers compassionate hospice care in Marlborough, Massachusetts, focusing on the comfort and dignity of patients and their families. With a dedicated team and a range of supportive services, they strive to create a nurturing environment during life’s most challenging moments. While many families commend the care provided, there are areas where the organization could improve its outreach practices to ensure that all potential clients feel respected and understood.