Overview
Touched By An Angel, Inc, located in Ludlow, Massachusetts, is a licensed home health care agency dedicated to providing compassionate care to seniors and individuals with disabilities or chronic conditions. With over 25 years of experience, the agency aims to empower its clients by offering personalized care in the comfort of their own homes.
Services & Support
Touched By An Angel, Inc. offers a variety of services designed to meet the needs of their clients. Their approach includes creating individualized care plans that prioritize the unique requirements of each person. The agency emphasizes the importance of maintaining integrity and personal choice while providing professional support and guidance.
Care Approach & Staff
The staff at Touched By An Angel, Inc. is described as compassionate and dedicated. Families have noted that caregivers are attentive and responsive, fostering a supportive environment for their clients. The agency also highlights its commitment to high standards of excellence in care, ensuring that each client is treated with respect and dignity. However, some reviews mentioned a need for more cultural competence and empathy training among staff to better serve all clients.
Who They Serve
Touched By An Angel, Inc. primarily serves seniors and individuals with disabilities or chronic conditions. The agency focuses on providing care that enhances the quality of life for its clients, allowing them to remain in their homes while receiving the necessary support.
Service Area
The agency serves clients in Ludlow and the surrounding communities, including Hampden, Hampshire, and Western Worcester counties.
Scheduling & Availability
While many families have praised the agency for its attentive communication and consistent care, some reviews indicate challenges with scheduling and coverage. A few clients expressed concerns about staff availability and responsiveness when caregivers are unable to attend scheduled visits.
What Families Say
Families have shared positive experiences with Touched By An Angel, Inc., highlighting the kindness and reliability of the caregivers. Many clients appreciate the ongoing communication from the office staff, which helps ensure that care is being delivered effectively. However, there are mixed feelings regarding staff availability and cultural competence, with some families suggesting improvements in these areas.
Room for Improvement
Some clients reported issues with staff calling out and a lack of timely communication regarding coverage. Additionally, there were suggestions for enhancing the cultural competence of the staff to better meet the diverse needs of clients.
Summary
Touched By An Angel, Inc. is a well-regarded home health care agency in Ludlow, Massachusetts, known for its compassionate approach and dedication to individualized care. While many families commend the agency for its supportive staff and effective communication, there are areas identified for improvement, particularly in scheduling and cultural sensitivity. Overall, the agency strives to provide a positive experience for seniors and individuals with disabilities in their care.