Overview
Secure Home Health Care Inc., located in Hyde Park, Massachusetts, is a provider of home health care services dedicated to offering quality care for the elderly. They are Medicare and Medicaid certified, ensuring compliance with industry standards and regulations.
Services & Support
The company offers a range of home health care services, though specific details about the services provided are not outlined in the available information. Families have noted the importance of having compassionate caregivers who can provide personal attention to their loved ones.
Care Approach & Staff
Reviews highlight the professionalism and compassion of the staff at Secure Home Health Care. One family member praised a caregiver for providing the necessary personal attention to their father, indicating a strong focus on individual care needs. The staff is described as approachable, which can be an important factor for families seeking assistance.
Who They Serve
Secure Home Health Care primarily serves elderly clients, providing support tailored to their specific needs. Families have expressed relief and satisfaction knowing that their loved ones are in capable hands.
Service Area
The company operates in Hyde Park, Massachusetts, and may serve surrounding areas, although specific service boundaries are not detailed in the provided information.
Scheduling & Availability
Concerns have been raised regarding the company’s responsiveness and communication. Some families reported difficulty in reaching the company for service inquiries, including issues with voicemail and follow-up calls.
What Families Say
Feedback from families is mixed. While some have had positive experiences with compassionate caregivers, others have expressed frustration with the lack of communication and delays in service initiation. One reviewer described challenges in reaching the company and receiving timely assistance, which raises concerns about their operational efficiency.
Room for Improvement
A recurring theme in the reviews is the need for better communication and follow-through from the company. Families have experienced delays and difficulties in reaching staff, which may impact their overall satisfaction with the service.
Summary
Secure Home Health Care Inc. offers home health care services in Hyde Park, Massachusetts, with a focus on elderly care. While many families appreciate the compassionate nature of the caregivers, there are notable concerns regarding communication and responsiveness that the company may need to address to enhance their service delivery.