Overview
East Longmeadow Skilled Nursing Center, located in East Longmeadow, Massachusetts, provides a range of senior care services including skilled nursing, rehabilitation, and hospice care. The facility aims to deliver compassionate care tailored to individual needs, especially for those recovering from hospital stays or surgeries. While it offers various supportive services, feedback from families indicates a mixed experience regarding the quality of care.
Services & Support
The center specializes in multiple care options such as short-term rehabilitation, long-term care, specialized memory care, respite care, and hospice services. The staff is trained to create personalized treatment plans that align with physician orders, ensuring that residents receive care suited to their specific health needs.
Care Approach & Staff
While some reviews highlight the professionalism and kindness of nurses and certain certified nursing assistants (CNAs), others express concerns about staff empathy and responsiveness. Instances of delayed responses to call buttons have been noted, with some residents waiting extended periods for assistance. Additionally, there are reports of inconsistent care, particularly regarding meal schedules and personal hygiene support.
Who They Serve
East Longmeadow Skilled Nursing Center serves a diverse population, including individuals requiring rehabilitation after surgery, long-term care residents, and those needing memory care. Families have noted that the staff generally treats residents with respect and kindness, although experiences can vary significantly.
Dining & Activities
Feedback on dining options has been mixed, with some families describing the food as mediocre and often lukewarm. Additionally, there have been complaints about the lack of consistency in meal schedules, particularly on weekends. However, the facility does provide various activities aimed at enhancing residents’ quality of life.
Room for Improvement
Concerns have been raised regarding staffing levels, which some families feel contribute to inadequate care. Reports of residents waiting too long for assistance and issues with personal belongings disappearing have been noted. Families have expressed the need for better communication regarding care plans and more consistent attention to residents’ needs.
Summary
Overall, East Longmeadow Skilled Nursing Center offers a range of services designed to support seniors in their recovery and daily living. While many families have appreciated the compassionate care provided by some staff members, there are significant concerns about staffing shortages, responsiveness, and the quality of dining services. Families considering this facility should weigh both the positive and negative experiences shared by residents and their families.
