Overview
Chestnut Hill of East Longmeadow, located in East Longmeadow, Massachusetts, has been serving the needs of patients and their families for over 30 years. This 135-bed facility specializes in short-term rehabilitation, long-term care, and respite care, all within a tranquil environment designed to promote healing and recovery. The facility emphasizes a patient-centered approach, aiming to provide quality care and comfort to all residents.
Services & Support
Chestnut Hill offers a comprehensive range of healthcare services, including post-acute care, short-term rehabilitation, long-term care, and respite care. The facility is equipped to support various needs, providing physical therapy and social worker assistance to ensure that each patient’s unique healthcare requirements are met.
Care Approach & Staff
The staff at Chestnut Hill is comprised of trained healthcare professionals dedicated to delivering compassionate care. Many reviews highlight the positive interactions with physical therapists and social workers, noting their efforts to keep families informed and involved in the care process. However, there have been concerns regarding the responsiveness of staff to patient needs, particularly in relation to call bell response times.
Who They Serve
Chestnut Hill serves a diverse population, including patients requiring rehabilitation after injuries such as fractures, as well as those needing long-term care. The facility is noted for accommodating both short-term and long-term rehabilitation needs, making it a suitable option for various patient circumstances.
Levels of Care
The facility provides multiple levels of care, including rehabilitation services focused on helping patients regain strength and mobility. Reviews indicate that while some patients have had positive experiences with therapy, others have reported inconsistencies in the frequency and quality of rehabilitation services.
Dining & Activities
Chestnut Hill offers dining options that have been described as good, with some residents expressing satisfaction with the meals provided. Additionally, the facility engages residents with various activities, contributing to an overall supportive environment.
Room for Improvement
Several reviews point to areas needing attention, particularly concerning staff responsiveness and communication. Instances of delayed call bell responses and lack of communication regarding care plans were noted. These issues have prompted some families to express dissatisfaction with the level of care provided.
What Families Say
Feedback from families reflects a mix of experiences. While many commend the compassionate care from specific staff members and the positive outcomes of therapy, others have raised serious concerns about the facility’s cleanliness, staff attitudes, and communication practices. Some families have expressed gratitude for the care received, while others have strongly discouraged others from choosing Chestnut Hill based on their experiences.
Summary
Chestnut Hill of East Longmeadow offers a range of services aimed at supporting patients through rehabilitation and long-term care. While many families appreciate the compassionate staff and effective therapy, concerns regarding responsiveness and communication highlight the need for improvement. Families are encouraged to consider both positive and negative feedback when evaluating care options for their loved ones.
