Overview
CareOne at Redstone, located in East Longmeadow, Massachusetts, is a 213-bed skilled nursing facility that provides comprehensive post-acute care. The facility focuses on personalized and compassionate care to promote patient dignity, full-body wellness, and optimal recovery. CareOne at Redstone aims to help residents regain their independence and return home safely after rehabilitation.
Services & Support
CareOne at Redstone offers a variety of services tailored to meet the specific needs of residents. These include physical therapy, social worker support, and specialized programs for cardiac care, diabetes management, and hypertension management. The facility also provides IV therapy and complex medical care to assist residents in managing chronic conditions and recovering from surgery.
Care Approach & Staff
The staff at CareOne at Redstone has received mixed feedback from families. While some reviews highlight the compassion and dedication of the nursing and therapy teams, others express concerns about staff responsiveness and overall care. Positive experiences include attentive social workers and therapists who go beyond routine requirements to support residents’ recovery. However, several families reported issues with staff availability and the cleanliness of the facility.
Who They Serve
CareOne at Redstone serves individuals requiring skilled nursing and rehabilitation services, particularly those recovering from surgery or dealing with chronic health conditions. The facility aims to create a supportive environment for residents, with a focus on their dignity and wellness.
Living Options & Amenities
The facility offers a range of living options, including assisted living and skilled nursing care. Amenities include dining services and activities designed to engage residents and promote social interaction. However, some reviews note that the atmosphere may feel institutional, with concerns about cleanliness and maintenance affecting the overall experience.
What Families Say
Feedback from families is varied. Many express gratitude for the compassionate care their loved ones received, particularly from the therapy and nursing staff. However, there are significant concerns regarding staff responsiveness, cleanliness, and overall management of the facility. Some families reported negative experiences related to patient care and communication, highlighting the need for improvement in these areas.
Room for Improvement
Several reviews indicate that CareOne at Redstone could benefit from improvements in staff responsiveness and facility cleanliness. Issues such as delays in care, inadequate communication regarding patient needs, and an overall lack of attention to the physical environment were noted by multiple families. Addressing these concerns could enhance the quality of care provided to residents.
Summary
CareOne at Redstone offers a range of post-acute care services in East Longmeadow, Massachusetts. While the facility has received praise for its compassionate staff and comprehensive rehabilitation programs, there are notable concerns regarding staff responsiveness and cleanliness. Families considering CareOne at Redstone should weigh these factors carefully as they seek the best care for their loved ones.
