Overview
O’Connell Care At Home, located in East Longmeadow, Massachusetts, specializes in providing home health care and in-home family assistance services for elders and individuals recovering from injury or illness. The agency aims to help clients maintain their quality of life and independence by offering companionship and support for daily activities.
Services & Support
O’Connell Care At Home offers a range of services, including 24/7 in-home care for those with severe medical conditions and companionship for generally healthy seniors. Their caregivers are trained to assist with daily routines, providing emotional support and ensuring clients can age in place comfortably.
Care Approach & Staff
The agency emphasizes a compassionate and responsive approach to care. Many families have noted the dedication of the caregivers, highlighting their professionalism and ability to provide personalized support. However, some reviews indicate issues with staffing, including no-shows and communication breakdowns regarding scheduling. This has raised concerns about the reliability of the service.
Who They Serve
O’Connell Care At Home primarily serves elderly individuals and those recovering from medical procedures. Families have shared positive experiences regarding the care provided to their loved ones, noting improvements in their health and well-being due to the support received.
What Families Say
Feedback from families is mixed. While many express satisfaction with the quality of care and the kindness of the staff, several reviews highlight significant concerns regarding communication and reliability. Instances of staff not showing up without notice have been reported, leading to frustration and a sense of insecurity about the care provided. Some families have also mentioned difficulties in reaching the office for scheduling and follow-up.
Room for Improvement
A recurring theme in the feedback is the need for better communication within the agency, particularly regarding scheduling and staff availability. Families have noted that the lack of timely responses from the office has contributed to their concerns about the reliability of care. Improving these aspects could enhance overall client satisfaction.
Summary
O’Connell Care At Home offers essential home health care services in East Longmeadow, Massachusetts, focusing on supporting elderly clients and those recovering from illness. While many families commend the compassionate care provided by the staff, issues with communication and reliability have been highlighted as areas needing improvement. Addressing these concerns could help the agency build trust and better serve its clients.
