Overview
Integra Home Health, located in East Longmeadow, Massachusetts, is a family-owned home care agency that provides personal healthcare services in the comfort of clients’ homes. The agency also offers services in assisted living residences, senior housing communities, and nursing homes across Massachusetts and parts of Connecticut. Integra Home Health emphasizes the safety, comfort, and overall well-being of seniors and their caregivers.
Services & Support
Integra Home Health offers a comprehensive range of services tailored to meet the unique needs of seniors. Their offerings include personalized care plans that address specific challenges such as mobility issues and social isolation. The agency prides itself on providing compassionate care through a team of dedicated caregivers who undergo thorough training to ensure respectful and dignified interactions.
Care Approach & Staff
The agency is noted for fostering a supportive environment that prioritizes the well-being of both clients and staff. Many reviews highlight the compassion and dedication of caregivers, who are described as an extension of the family. However, there are also concerns regarding the supervision and management of staff, with some reviews mentioning instances of poor caregiver performance and lack of oversight.
Who They Serve
Integra Home Health serves a diverse clientele, including seniors who require assistance with daily tasks and those needing more specialized care. Families have reported positive experiences with the agency, particularly during challenging times when additional support was necessary.
Service Area
The agency operates primarily in Massachusetts, covering Hampden, Hampshire, and Franklin counties, as well as Litchfield County and Tolland County in Connecticut.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care provided by certain staff members, noting that caregivers have been reliable and supportive. However, there are serious concerns raised by some families regarding incidents of theft and inadequate care, which have led to feelings of mistrust and dissatisfaction with the agency’s oversight.
Room for Improvement
While many families appreciate the care provided by specific staff members, several reviews indicate issues with supervision and the overall quality of care. Concerns about staff qualifications and experiences have been noted, suggesting a need for improved training and management within the agency.
Summary
Integra Home Health offers a range of home care services aimed at enhancing the quality of life for seniors. While the agency has received positive feedback for its compassionate caregivers and supportive environment, there are significant concerns regarding oversight and the integrity of care provided. Families considering Integra Home Health may want to weigh these varied experiences as they make decisions about home care services.
