Overview
Suburban Home Health Care, located in Boston, Massachusetts, has been providing nursing, rehabilitative therapy, and assistance with daily living activities since 1964. This family-owned agency is Medicare and Medicaid certified and is known for its commitment to quality care. They operate 24 hours a day, 7 days a week, ensuring that clients receive support whenever it is needed.
Services & Support
Suburban Home Health Care offers a variety of services designed to meet the needs of their clients. These include skilled nursing, occupational therapy, and assistance with daily living activities. Their approach emphasizes compassionate and dependable care, and they pride themselves on treating clients like family. The agency also provides bilingual caregivers who can communicate in English and 16 other languages, enhancing accessibility for diverse populations.
Care Approach & Staff
The staff at Suburban Home Health Care is frequently described as compassionate, professional, and dedicated. Many clients have reported positive experiences with their caregivers, noting their ability to provide effective support and empathetic care. However, there are mixed reviews regarding the office staff, with some families expressing dissatisfaction with communication and responsiveness from the administrative team.
Who They Serve
Suburban Home Health Care serves a wide range of clients in the Greater Boston area, including those who require skilled nursing and rehabilitative therapy. They cater to individuals with varying needs, including those recovering from accidents or managing chronic conditions.
Service Area
The agency operates throughout the Greater Boston area, covering Suffolk, Middlesex, Norfolk, Essex, and Bristol counties. This extensive service area allows them to reach many families in need of home health care services.
What Families Say
Families have shared a mix of experiences with Suburban Home Health Care. Many appreciate the quality of care provided by the nursing and therapy staff, highlighting their professionalism and compassion. However, some have raised concerns about the office staff’s communication and handling of complaints, which has led to frustration for certain families.
Room for Improvement
While many clients express satisfaction with the care received from field staff, there are notable concerns regarding the office staff’s responsiveness and communication. Some families have reported feeling dismissed when raising issues, which has impacted their overall experience with the agency.
Summary
Suburban Home Health Care has a strong reputation for delivering compassionate and quality care in the Boston area. While the caregiving staff receives high praise, improvements in office communication could enhance the overall experience for families. The agency’s extensive service area and commitment to bilingual support reflect their dedication to meeting the diverse needs of their clients.
