Overview
Boston Senior Home Care, located in Boston, Massachusetts, is a private, nonprofit human services agency dedicated to supporting older adults, individuals with disabilities, and families. Since its establishment in 1974, the agency has focused on connecting clients with social services and resources to help them live safely and independently in their preferred environments. Additionally, Boston Senior Home Care aims to support caregivers, empowering them to provide exceptional care while also attending to their own wellbeing.
Services & Support
Boston Senior Home Care offers a range of services designed to assist seniors and individuals with disabilities. These services include connecting clients with necessary resources and social services to enhance their quality of life. The agency also provides support to caregivers, recognizing the importance of their role and the need for them to manage their own health and stress levels.
Care Approach & Staff
The agency emphasizes a commitment to professionalism and respect in its care approach. Reviews highlight the positive impact of specific staff members, such as case managers, who have been noted for their thoroughness and ability to address client concerns effectively. This responsive care can lead to a more reassuring experience for families, as seen in the transformation of one client’s perspective after a constructive conversation with staff.
What Families Say
Feedback from families reflects a mixed experience with Boston Senior Home Care. While some clients express gratitude for the assistance provided, particularly in alleviating stress for those with health challenges, others have raised concerns about communication and responsiveness. Instances of poor communication and delays in service approval have been noted, leading some families to seek assistance from external agencies. Positive interactions with specific staff members have, however, helped to rebuild trust for some clients.
Room for Improvement
Several reviews indicate a need for improvement in communication and responsiveness from the agency. Clients have expressed frustration over delays in service approval and a lack of follow-up from the agency, which has led to feelings of dissatisfaction. Addressing these concerns may enhance the overall experience for families seeking support.
Summary
Boston Senior Home Care offers essential services to support older adults and individuals with disabilities in Boston, Massachusetts. While the agency has a strong commitment to professionalism and caregiver support, feedback indicates that improvements in communication and service responsiveness are necessary. Families may find value in the dedicated care provided by certain staff members, but challenges with overall agency responsiveness have been a point of concern for some clients.
