Overview
Agawam West Rehab and Nursing, located in Agawam, Massachusetts, provides skilled nursing and rehabilitation services for both short-term and long-term care. The facility aims to cater to the unique needs of each resident, emphasizing compassionate care and professional support. However, recent reviews indicate significant challenges with staff responsiveness and overall care quality.
Services & Support
Agawam West offers a range of services including skilled nursing, rehabilitation, and hospice care. The facility also provides social worker support to assist families and residents in navigating care options. Despite these services, many families have expressed concerns regarding the execution of care, particularly in areas such as communication and staff availability.
Care Approach & Staff
The staff at Agawam West is described as dedicated and compassionate, with some nurses and CNAs receiving praise for their efforts. However, numerous reviews highlight a lack of adequate staffing, leading to insufficient attention for residents. Families have reported that residents often wait extended periods for basic needs to be met, such as clean linens and personal hygiene assistance.
Who They Serve
The facility serves a diverse population, including elderly residents requiring rehabilitation and those needing long-term care. Family members have shared mixed experiences, with some expressing satisfaction with the care provided, while others have voiced serious concerns about the quality of support their loved ones receive.
Levels of Care
Agawam West offers both short-term rehabilitation and long-term care. However, families have noted that the level of care can vary significantly, with some residents experiencing neglect in areas such as personal hygiene and timely medical attention.
Living Options & Amenities
The facility provides living spaces designed to enhance the well-being of residents. Activities and therapeutic programs are offered to support social engagement and emotional health. Nonetheless, reviews indicate that the overall cleanliness and maintenance of the facility could be improved.
Dining & Activities
While the facility hosts various activities aimed at enhancing resident life, concerns have been raised about the quality of food provided. Families have reported that meals do not meet acceptable standards, contributing to dissatisfaction among residents.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care their loved ones received, while others report distressing experiences. Issues such as poor communication, inadequate staffing, and neglect in personal care have been highlighted. Families have urged caution and thorough research before choosing this facility for their loved ones.
Room for Improvement
Significant themes from reviews include concerns about cleanliness, staff responsiveness, and communication. Families have reported instances of residents being left in soiled conditions for extended periods and a lack of timely medical attention. These issues suggest a need for improvements in staffing levels and overall facility management.
Summary
Agawam West Rehab and Nursing offers essential skilled nursing and rehabilitation services in Agawam, Massachusetts. While some staff members are praised for their dedication, the facility faces considerable challenges regarding staffing and care quality. Families are encouraged to carefully consider these factors when exploring options for their loved ones.
