Overview
Agawam South Rehab And Nursing, located in Agawam, Massachusetts, is a skilled nursing facility that offers rehabilitation services and comprehensive care for its residents. The facility features an on-site dialysis unit, providing convenient access to essential medical services without the need for external travel.
Services & Support
Agawam South offers a range of services including skilled nursing care, rehabilitation, and hospice care. The facility is designed to support the physical, emotional, and social well-being of its residents through engaging activities and therapeutic programs. However, feedback indicates inconsistencies in the quality of care and communication, particularly regarding information sharing about residents’ health statuses.
Care Approach & Staff
The staff at Agawam South is described as kind and caring, with some residents noting positive experiences with nurses and physical therapists. However, there are concerns about the overall staffing levels, which some reviews suggest may be insufficient to meet the needs of residents effectively. Instances of poor communication and responsiveness from staff have been highlighted, particularly in relation to urgent care needs and inquiries from family members.
Living Options & Amenities
The facility provides basic living accommodations, but several reviews express dissatisfaction with the cleanliness and condition of the rooms, including issues with furniture and general upkeep. Residents have reported that the living spaces are not adequately maintained, which can impact comfort and overall satisfaction.
Dining & Activities
Dining experiences at Agawam South have received significant criticism, with multiple reviews indicating that the food quality is poor and often inedible. This has led some families to seek alternative meal options for their loved ones. While activities such as bingo are mentioned positively, the overall dining experience appears to detract from residents’ satisfaction.
What Families Say
Feedback from families is mixed. Some express gratitude for the care provided, particularly in rehabilitation, while others have voiced serious concerns about neglect and inadequate communication regarding their loved ones’ health. Instances of residents experiencing falls and not receiving timely assistance have been particularly alarming for families.
Room for Improvement
There are notable areas for improvement at Agawam South, particularly regarding communication with families, responsiveness to care needs, and the quality of dining services. Families have reported difficulties in reaching staff by phone and concerns about the cleanliness of the facility. Addressing these issues could significantly enhance the experience for both residents and their families.
Summary
Agawam South Rehab And Nursing provides essential rehabilitation and nursing services in Agawam, Massachusetts, but faces challenges related to staffing, communication, and dining quality. While some residents and families have had positive experiences, ongoing concerns about care standards and facility maintenance highlight the need for improvements to ensure a better living environment for all residents.
