Overview
Gilchrist Center Towson, located in Towson, Maryland, is a nonprofit leader in serious illness and end-of-life care. The center provides a range of services designed to support individuals at every stage of serious illness, focusing on compassionate care and clear communication to help families make informed choices.
Services & Support
Gilchrist offers a variety of services, including hospice care, palliative care, and home health support. Their hospice care focuses on comfort and dignity during the final stages of illness, providing 24/7 support to manage symptoms and address the physical, emotional, social, and spiritual needs of patients. Additionally, they offer counseling and support services for families both before and after the loss of a loved one.
Care Approach & Staff
The care approach at Gilchrist emphasizes compassion and dignity, with many families noting the kindness of the staff. However, some reviews indicate issues with communication and the availability of medical professionals, which left families feeling unsupported during critical times. While some caregivers received praise for their attentiveness, others were described as rushed and lacking proper coordination.
Who They Serve
Gilchrist serves individuals with serious illnesses, providing specialized care tailored to the unique needs of older adults, including memory care and respite care. The center aims to enhance the quality of life and independence of its patients through an interdisciplinary approach.
Location & Access
The center is situated in a serene environment, with beautiful grounds that contribute to a peaceful atmosphere for patients and their families. While the facility is noted for its cleanliness and comforting spaces, some families reported challenges with the intake process and the delivery of necessary supplies.
What Families Say
Families have expressed gratitude for the compassionate care provided by Gilchrist staff, particularly highlighting the support received during difficult times. Many appreciated the clean and beautiful environment, which contributed to a comforting experience. However, there are notable concerns regarding communication and the timeliness of care, with some families feeling that their loved ones did not receive adequate attention or resources when needed.
Room for Improvement
There are several areas identified for improvement, particularly in communication and the management of medication and supplies. Families reported delays in receiving necessary items and expressed frustration over the lack of consistent nursing staff, which sometimes led to inadequate care during critical moments.
Summary
Gilchrist Center Towson provides a range of services aimed at supporting individuals with serious illnesses, with a strong emphasis on compassionate care. While many families have had positive experiences and appreciated the serene environment, there are significant concerns regarding communication, staffing consistency, and the responsiveness of the care team. Families considering Gilchrist should weigh these factors in their decision-making process.